Privacy Policy

We value our customers and we are committed to ensuring that customer privacy is protected. This Privacy Policy explains how we collect, process and use all personal data.

Please note that we only use personal data for our own purposes and we never sell customer data to third parties.

Collecting & processing data

We may collect and process information about you through various means including: in the course of fulfilling orders or dealing with enquiries, via our website, by email, by telephone, via GDPR-compliant marketing lists and at events hosted or attended by us.

The personal data we process may include: your name and title, job role and organisation, telephone number, email and postal address, financial information including payment information (although no financial information is stored), and information relating to your contact and purchase history with us. Each time you visit our website, we may automatically collect data about your visit via Google Analytics (including for example, IP address, browser type, URLs, clickstream through our website, time on page, page response times, location and demographic information etc). For more information on this please contact us.

How we use your data

We may use your information for the following purposes:

  • to process your order
  • to respond to enquiries from you
  • to manage our relationship with you and send you information on promotional offers, product launches or other news relevant to our products
  • to manage our database and our website
  • to measure the effectiveness of ebulletins and other marketing that we send to you.

You may withdraw your consent for us to process your personal data at any time by contacting us. To withdraw your consent for email marketing you can click on the Unsubscribe link which features on all of our ebulletins.

Sharing your information

We will not sell or lease your personal information to third parties.

We may disclose your information to third parties in the following limited circumstances:

  • when it is necessary to fulfil an order (for example, providing address details to couriers for the delivery of your order)
  • to associate trainers when it is appropriate (for example, if we have organised a facilitation event for you at your request)
  • to our email marketing platform provider (MailChimp), website platform provider and analytics and search engine providers
  • if required by law to do so.

Storage and retention of your personal data

We follow strict procedures as to how your personal information is stored and used. Any contact details that you ask us to remove will be taken off our systems.

Lawful basis for processing personal data

We rely on the following legal bases under European Data Protection Legislation (including the European Data Protection Directive 95/46/EC and all related laws (including the Data Protection Act 1998) and from 25 May 2018 the General Data Protection Regulation (Regulation (EU) 2016/670)) for processing your data:

  • Express consent
  • Performance of a contract
  • Legitimate business interest

Access requests

You have the right to access information held about you. You can access the personal information we hold for you by contacting us at any time.

Contact us

If you believe that any information we are holding on you is incorrect or incomplete, or if you wish to be removed from our mailing list, please contact us.