Accountability & Performance Improvement

High performing teams don’t make it by accident. They know their key result areas, have stringent goals and are willing to take responsibility.

Learning Objectives

  • An introduction to what accountability is all about
  • Identifies how a lack of accountability has negative effects on performance
  • Motivates staff to embrace initiatives and take responsibility for their actions
  • Shows how job descriptions, key result areas and specific goals create a ‘can do’ culture
  • Encourages staff to be critical of their own work ethic
  • Participants

    4-24 participants working in 1, 2, 3 or 4 teams

  • Timing

    2 hours

  • Uses a computer?

    Not required

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Delivery

Delivery charges apply per order (not per item).
Delivery charges do not apply to digital downloads.

  • UK delivery

    (normally next working day)

    £15

  • Europe delivery

    (1-2 working days)

    £29

  • World delivery

    (1-5 working days)

    £39

Returns

We hope you that will be delighted with your purchase from Northgate Training. However, if you are unhappy for any reason, we operate a no-quibble returns policy on unused goods. Products should be returned within 30 days. The product(s) needs to be in perfect condition and in its undamaged, original packaging. We cannot refund or exchange anything that has been used. Return postage, packing insurance and direct costs cannot be refunded. Please keep proof of postage to facilitate claims should goods be lost in transit.

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The Activity

All too often staff fail to take responsibility for their actions. It’s never their fault, someone else is always to blame. Often problems occur because someone did not think for themselves and did not ‘take ownership’ of the issue.

Managers too can be just as guilty of the ‘blame’ game – poor results are blamed on the market, change is put off because ‘it’ll never work’. This activity exposes all these excuses and paves the way for greater accountability and performance improvement at work. Being reasonable and pro-active is fundamental to team effectiveness – and to the success of the organisation as a whole.

Trainer's Role

Divide group into pairs of teams (3-4 people per team) and issue one with the ‘Staff’ Brief and the other with the Manager Brief.

After 20 minutes put the pairs together to share findings and knowledge and prepare presentations on the state of the organisation.

After 30 minutes observe the presentations. Issues all relate to problems caused by lack of accountability and poor performance from individuals and management.

Lead a debrief on the key issues that emerge. Have teams identified root causes – and suggested appropriate ways to solve the problems?

Trainer’s Notes provide full guidance. Additional handouts enable you to extend the learning and draw up individual Action Plans to improve overall accountability and performance back at work.

Pack Contents

  • Trainer’s Notes
  • PDF Files for printing handouts
  • Team Brief – Managers
  • Team Brief – Staff
  • Organisation Chart
  • Handout: What would you do?
  • Handout: Key results areas
  • Handout: Boundaries & lines of control
  • Handout: Future goals
  • Handout: Common enemies

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£395

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