Customer Service Cards

Establish fundamental principles for building better relations with customers, service users and everyone in the organisation.

Learning Objectives

  • The importance of a consistent service, every day, every customer
  • To fulfil your organisation’s mission statement
  • To use appropriate communication styles
  • To deal with "problems" immediately and never to argue
  • To put themselves in the customer’s shoes
  • To exceed customer expectations wherever possible
  • To know your best customers
  • To appreciate the value of 'internal' customers
  • Participants

    Up to 3 teams of 3-6 per team

  • Timing

    30 - 50 minutes

  • Uses a computer?

    Not required

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Delivery

Delivery charges apply per order (not per item).
Delivery charges do not apply to digital downloads.

  • UK delivery

    (normally next working day)

    £15

  • Europe delivery

    (1-2 working days)

    £29

  • World delivery

    (1-5 working days)

    £39

Returns

We hope you that will be delighted with your purchase from Northgate Training. However, if you are unhappy for any reason, we operate a no-quibble returns policy on unused goods. Products should be returned within 30 days. The product(s) needs to be in perfect condition and in its undamaged, original packaging. We cannot refund or exchange anything that has been used. Return postage, packing insurance and direct costs cannot be refunded. Please keep proof of postage to facilitate claims should goods be lost in transit.

VAT

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The Activity

Establishes fundamental customer service principles applicable to all organisations.

Whether your customers are buyers, clients, patients or other service users they are fundamental to the success of your organisation. It pays to go that extra mile to deliver a service they applaud and of which you can be justifiably proud.

This simple-to-use pack asks questions of your own performance, looks at your organisation’s approach to customers and guarantees lots of worthwhile discussion around a range of customer service issues. Work through the set of 30 cards discussing the issues and reaching conclusions. You’ll clear up misconceptions about customer service, face actual examples of customer service in action, evaluate your own skills, test your knowledge about your organisation’s policies and procedures, and develop basic ground rules. Do you know your top customers or clients? How do you treat 'internal' customers?

Finally Action Plans form the vehicle for taking easy-to-implement lessons back to work to boost your confidence, motivate you - and win customers.

Trainer's Role

  • Divide participants into teams.
  • Issue each team with a set of the 30 unique cards.
  • Observe teams at work.
  • Issue Action Plans for completion.
  • Lead a Debrief on the key learning points.
  • Full Debrief notes are supplied and the handouts are provided digitally for easy copying.

Pack Contents

  • Trainer’s Notes
  • Materials for Reprinting
  • Sets of Cards

An excellent activity! As part of a management course the 'Customer Service Cards' soon had groups interacting and discussing many key areas - and made the job of the Trainer so easy!

M. Miles, Elite Training European Ltd

The 'Customer Care Cards' generated good debate and plenty of discussion in the debrief. Even if some cards were not directly relevant, the team still found if useful to discuss the card content.

Anon, Training Consultant

I have just finished running the activity this afternoon. We got lots from it and it was a very good purchase for us.

G Holmes, MP Skills

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£250

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