NEW! Engaging, interactive focus where teams have the opportunity to think innovatively about a real business.
Up to 4 teams of 3-6 people
Delivery charges apply per order (not per item).
Delivery charges do not apply to digital downloads.
(normally next working day)
(1-2 working days)
(1-5 working days)
We hope you that will be delighted with your purchase from Northgate Training. However, if you are unhappy for any reason, we operate a no-quibble returns policy on unused goods. Products should be returned within 30 days. The product(s) needs to be in perfect condition and in its undamaged, original packaging. We cannot refund or exchange anything that has been used. Return postage, packing insurance and direct costs cannot be refunded. Please keep proof of postage to facilitate claims should goods be lost in transit.
VAT (Value Added Tax) applies only to UK orders (and EU customers where a valid VAT number is not supplied). The VAT will show in the cart summary and will be cancelled where applicable during the secure checkout process.
For EU customers, please supply your VAT number when prompted to avoid being charged VAT.
Teams begin by examining basic details and photographs of a sandwich shop in a tourist city. Teams have access to further data if they use their initiative. Although they will be issued with this extra data they can get it sooner rather than later by thinking creatively. It comes in the form of a (genuine) questionnaire completed by the current business owner.
Based on their findings, teams are asked to propose innovative and realistic changes to improve the business. They then work on a short presentation, listing the innovations they would like to see.
The team presentations are then evaluated. What issues do teams flag up as requiring change? There are lots of clues in the photographs and all the likely issues points are listed in the Trainer’s Notes.
This leads to a general discussion on innovation and change. A further set of photographs is then issued which shows what happened when actual changes were made to the business by the new owner.
The changes are interesting and DID work as turnover and profits are up!
Springboard to Performance Improvement
Once the Debrief on the sandwich shop is over attention can be focused on participants’ own situations. It’s very easy to criticize other people and to see where they can make changes. But can teams identify their own failings or places where change and innovation might help?
An Action Plan allows teams to look at their own environment, practices and procedures. The aim is to generate ideas that will improve performance back at work based on the approach they took to changing things in looking at the sandwich shop.
Full guidance is provided in the Trainer's Notes.