Listening Skills

In just one hour participants discover just how good their active listening skills really are!

Learning Objectives

  • to reveal how most people fail to listen
  • to balance active listening with putting forward their own points
  • to know the main issues that will help them to listen effectively
  • to identify individuals strengths - and weaknesses to work on.
  • Participants

    4-15 (up to 3 teams of 4-5 per team)

  • Timing

    1 hour

  • Uses a computer?

    Not required

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£350

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Delivery

Delivery charges apply per order (not per item).
Delivery charges do not apply to digital downloads.

  • UK delivery

    (normally next working day)

    £15

  • Europe delivery

    (1-2 working days)

    £29

  • World delivery

    (1-5 working days)

    £39

Returns

We hope you that will be delighted with your purchase from Northgate Training. However, if you are unhappy for any reason, we operate a no-quibble returns policy on unused goods. Products should be returned within 30 days. The product(s) needs to be in perfect condition and in its undamaged, original packaging. We cannot refund or exchange anything that has been used. Return postage, packing insurance and direct costs cannot be refunded. Please keep proof of postage to facilitate claims should goods be lost in transit.

VAT

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The Activity

This activity essentially simulates a management meeting – but with a difference.

Each group of four prepares for a meeting. Members of the group have individual briefs to set the scene and provide a list of issues they need to get across, plus 10 counters. They cannot speak at the meeting unless they place one of their counters in a central pot. They then have the floor, and can speak - uninterrupted - until another person stops them by putting one of their counters in the pot.

At the end of the meeting everyone receives a list of questions about what other people were saying at the meeting – and guess what? No-one was listening!! Eye contact goes, focus is lost, thoughts stray and attitudes and emotions get in the way!

Participants realise how little they know of what others said and how much they misunderstood. Clearly demonstrates how poor most people are at listening. We have good intentions but we are also easily distracted - being an ACTIVE listener needs practice!

Having some participants as 'Observers' is optional but they have an important role in recording the ebb and flow of the meeting on a simple chart - they provide useful data and comment for the debrief.

Trainer's Role

  • Introduce the exercise.
  • Issue Team Briefs and allow individuals 10 minutes to prepare for a meeting.
  • Announce the start of the meeting and allow 20-30 minutes for the meeting.
  • Stop the meeting and issue Analysis Forms and allow 10-15 minutes for completion.
  • Work out participants’ scores and lead a Debrief on the main learning points.

Trainer’s Notes provide full guidance.

Pack Contents

  • Trainer’s Notes
  • Team Briefing Sheets
  • Observer’s Forms
  • Analysis Sheets
  • Name Plates
  • Sets of Counters
  • Counter Cups
  • Sets of Felt Pens

'Listening Skills' demonstrates how effective communication can improve individual and organisational performance.

Peter Grundy, Bank of America

'Listening Skills' is great fun! Turns a soft skill from subjective feelings into hard data.

D. Schofield, Lloyds TSB

Helps focus our training and works well as a group activity.

C. Dick, University of Strathclyde

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Basket Total:
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£350

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