Managing Conflict Cards

  • Managing Conflict Cards

How to (and how not to!) handle conflict at work. An engaging, interactive introduction to the topic.

Learning Objectives

  • Key points for handling conflict situations
  • The importance of spotting signs of conflict early
  • The potential damage conflict can have on morale and productivity
  • The difference between positive and negative conflict
  • Some basic DOs and DON'Ts
  • Participants

    Up to 3 groups of 3-6 per group

  • Timing

    30 - 50 minutes

  • Uses a computer?

    Not required

This item has been added to your basket
Basket Total:
Proceed to checkout

£250

In stock

Delivery

Delivery charges apply per order (not per item).
Delivery charges do not apply to digital downloads.

  • UK delivery

    (normally next working day)

    £15

  • Europe delivery

    (1-2 working days)

    £29

  • World delivery

    (1-5 working days)

    £39

Returns

We hope you that will be delighted with your purchase from Northgate Training. However, if you are unhappy for any reason, we operate a no-quibble returns policy on unused goods. Products should be returned within 30 days. The product(s) needs to be in perfect condition and in its undamaged, original packaging. We cannot refund or exchange anything that has been used. Return postage, packing insurance and direct costs cannot be refunded. Please keep proof of postage to facilitate claims should goods be lost in transit.

VAT

VAT (Value Added Tax) applies only to UK orders (and EU customers where a valid VAT number is not supplied). The VAT will show in the cart summary and will be cancelled where applicable during the secure checkout process.

For EU customers, please supply your VAT number when prompted to avoid being charged VAT.

  • Share this activity
  • Share this Northgate activity on Twitter
  • Share this Northgate activity on Facebook
  • Share this Northgate activity on Linkedin

The Activity

An engagng, interactive introduction to the topic.

Like other activities in the Northgate "Card Series" participants, in small groups work through a set of 30 cards designed to create discussion, provoke thoughts and ideas, and elicit some general rules about dealing with conflict.

There are three types of cards:

True/False Cards contain statements on aspeccts of conflict at work. Groups decide whether they are true - or false. All decisions are noted along with the group's reasoning, ready for the debrief at the end where views of all the groups are aired.

Round Robin Cards provide a platform for identifying and reviewing what happened in conflict situations that members of the group have experienced in their own workplace.

Real Situation Cards describe a range of real cases of conflict in the workplace. Groups decide how they would manage the situation if they were faced with such an issue.

Once groups have worked through all 30 cards - or as many as time allows - and made relevant notes, the session moves to the Debrief. Here responses are compared and contrasted. Is there broad agreement or much variation? What points can they agree on? Can they agree a list of effective, guiding principles for use when dealing with conflict situations back at work?

Notes for the Debrief are in the Trainer's Notes that comes with the pack.

Trainer's Role

  • Give a brief introduction, divide participants into groups (3-6 per group).
  • Issue each group with a set of cards (and paper for making notes).
  • Observe groups at work - noting any points that could be useful for the debrief
  • Issue Action Plans for completion
  • Lead a Debrief to review group responses to the cards. Draw up key learning points.

Full notes for the Debrief are given in the Trainer's Notes.

For easy reprinting, handouts are supplied as PDF files.

Pack Contents

  • Trainer's Notes
  • Sets of 30 Cards x3
  • PDF files of Handouts

As always with Northgate, this is an excellent development activity. These 'Managing Conflict Cards' are useful discussion aids and thought-provoking.

C. Jeffreys-Hoar, Ricoh UK

This item has been added to your basket
Basket Total:
Proceed to checkout

£250

In stock

  • Share this activity
  • Share this Northgate activity on Twitter
  • Share this Northgate activity on Facebook
  • Share this Northgate activity on Linkedin

Ask a question

Please enter a name

Please enter a valid telephone number

Please enter a valid email address

Please check your question for errors

Thank you for your enquiry. We will be in touch soon.

Sorry, there was an error processing your enquiry.