FAQs

Product information

All Northgate training games are designed to be very user-friendly, easy to run and all come complete with comprehensive Trainer's Notes which provide guidance on how to run each activity in either face-to-face or virtual training sessions (depending on the activity). We also offer a free Trainer helpline for before and after sales support, so once you have received your training activity or business simulation and had a read-through, you can call us and we will talk you through how the game works.

All our training materials are designed to be run by one Trainer. If you are using them for assessment purposes, or if you are running more than one pack concurrently, then you will need more Trainers. Please call us on +44 (0)1225 484990 or email sales@northgatetraining.co.uk and we will be happy to advise further.

It takes between three and six months to develop each Northgate activity, with business simulations taking up to one year. This involves developing the content, designing the product, followed by thorough trialling and refining before publication.

All Northgate training activities are designed in house. Mike is the chief designer and Jill is chief editor in the development of new training materials.

Yes. All our training activities are designed to be easy to run by you (and we supply instructions on how to run every training game). If you prefer we can supply a trainer to come and run the training activity for you. Please call +44 (0)1225 484990 or email sales@northgatetraining.co.uk for a quote and to discuss your requirements.

You will find the number of participants that each training activity serves on each product page or factsheet. If you wish to run the training activity with more delegates per session, please contact us on +44 (0)1225 484990 or email sales@northgatetraining.co.uk for advice.

Licence information

All Northgate training activities come with a repeat licence which means that you can use and re-use the product(s) as many times as you wish. All Northgate Training materials are protected by UK and international intellectual property laws and are subject to a licence agreement. When an organisation buys one Northgate Activity the organisation buys a one-off, permanent licence to run that activity as many times as they wish, with up to the maximum number of participants stipulated for that pack. For hard copy packs you can re-order the consumables for that pack, subject to stock availability. For electronically-supplied activities, you can store the activity on one device. Please view our Terms & Conditions for the full Northgate Licence terms.

If you wish to run a training game or activity with more participants (than the maximum number of participants stipulated for that activity) or make the activity available to a number of different Trainers (in different or mobile locations), you need additional licences. Please call us on +44 (0)1225 484990 or email sales@northgatetraining.co.uk to discuss your requirements and we can advise.

Yes. After you have purchased a Northgate training activity, you can use it as many times as you like within your organisation, with up to the maximum number of delegates stipulated per training activity, per training session.

The price quoted is per training activity, for up to the maximum number of delegates stipulated per training activity and for use within the licence-holding organisation. It's excellent value for money!

Payment

Online purchases can be made by credit or debit card or via PayPal. We accept VISA, MasterCard, Maestro, American Express. We can also take card payments over the phone. To order on invoice or with a Purchase Order, please call +44 (0)1225 484990 or email sales@northgatetraining.co.uk to place your order, or use this Printable Order Form. We will then send you an invoice.

Goods are despatched immediately upon receipt of payment.

Yes. To order on invoice or with a Purchase Order, please call +44 (0)1225 484990 or email sales@northgatetraining.co.uk to place your order, or use this Printable Order Form. We will then send you an invoice. Goods are despatched immediately upon receipt of payment.

Returns

Yes. We hope you that will be delighted with your purchase from Northgate Training. However, if you are unhappy for any reason, we operate a no-quibble returns policy on unused goods. The product(s) need to be returned in perfect condition and in its undamaged, original packaging. Please refer to our Returns & Refund Policy here.

We offer a 100% Satisfaction Guarantee which includes a money-back guarantee on every product! Your satisfaction is our number one priority. We hope that you will be delighted with your purchase from Northgate Training, however if you are not 100% happy we offer a no-quibble returns service on unused goods. Products should be returned within 30 days. Please refer to our Returns & Refund Policy for further details.

About Northgate

We have been around since 1979! We have been designing and developing experiential learning games, training activities and business simulations for over 40 years. Thank you to all our clients for trusting us to support your training.

Yes. If you have any questions, we are always on hand to help. Call our free Trainer Helpline on +44 (0)1225 484990 or email sales@northgatetraining.co.uk for before and after sales support.