Successful organisations have great customer service. These activities allow teams to practise their customer service awareness as well as allowing them to reflect on their behaviours in this area.
**NEW - now with introductory & debrief videos!** Highlights key elements in the decision-making process. Gives teams practice at reaching consensus when faced with tricky decisions. Excellent for developing decision-making skills. Topseller.
Establish fundamental principles for building better relations with customers, service users and everyone in the organisation.
An effective teamwork activity that reminds teams to focus on what the customer wants rather than relying on what they think the customer wants.