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Establish fundamental principles for building better relations with customers, service users and everyone in the organisation.
This Northgate training activity comes with a licence for repeat use with up to 18 participants per training session within your organisation. Please ask for a discount for use with larger groups.
Up to 3 teams of 3-6 per team
30 - 50 minutes + debrief
Not required
£250
In stock
Delivery charges apply per order (not per item).
Delivery charges do not apply to digital downloads.
(normally next working day)
£15
(1-2 working days)
£29
(1-5 working days)
£39
We hope you that will be delighted with your purchase from Northgate Training. However, if you are unhappy for any reason, we operate a no-quibble returns policy on unused goods. Products should be returned within 30 days. The product(s) needs to be in perfect condition and in its undamaged, original packaging. We cannot refund or exchange anything that has been used. Return postage, packing insurance and direct costs cannot be refunded. Please keep proof of postage to facilitate claims should goods be lost in transit.
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Establishes fundamental customer service principles applicable to all organisations.
Whether your customers are buyers, clients, patients or other service users they are fundamental to the success of your organisation. It pays to go that extra mile to deliver a service they applaud and of which you can be justifiably proud.
This simple-to-use pack asks questions of your own performance, looks at your organisation’s approach to customers and guarantees lots of worthwhile discussion around a range of customer service issues. Work through the set of 30 cards discussing the issues and reaching conclusions. You’ll clear up misconceptions about customer service, face actual examples of customer service in action, evaluate your own skills, test your knowledge about your organisation’s policies and procedures, and develop basic ground rules. Do you know your top customers or clients? How do you treat 'internal' customers?
Finally Action Plans form the vehicle for taking easy-to-implement lessons back to work to boost your confidence, motivate you - and win customers.
The 'Customer Care Cards' generated good debate and plenty of discussion in the debrief. Even if some cards were not directly relevant, the team still found if useful to discuss the card content.
Anon,, Independent Training Consultant
I have just finished running the activity this afternoon. We got lots from it and it was a very good purchase for us.
Gary Holmes, Commercial Sales Manager, MP Skills
£395
An effective teamwork training activity that reminds teams to focus on what the customer wants rather than relying on what they think the customer wants.
£450
**FOR USE IN VIRTUAL & FACE-TO-FACE TRAINING SESSIONS** Highlights key elements in the decision-making process. Gives teams practice at reaching consensus when faced with tricky decisions. Excellent for developing decision-making skills. Topseller.
