Customer Service Cards™ | Customer Service Training Activity

• The importance of a consistent service, every day, every customer
• Fulfil your organisation’s mission statement
• Use appropriate communication styles
• Deal with "problems" immediately and never argue
• Put themselves in the customer’s shoes
• Exceed customer expectations wherever possible
• Know your best customers
• Appreciate the value of 'internal' customers

Establishes fundamental customer service principles applicable to all organisations.

Whether your customers are buyers, clients, patients or other service users they are fundamental to the success of your organisation. It pays to go that extra mile to deliver a service they applaud and of which you can be justifiably proud.

This simple-to-use pack asks questions of your own performance, looks at your organisation’s approach to customers and guarantees lots of worthwhile discussion around a range of customer service issues. Work through the set of 30 cards discussing the issues and reaching conclusions. You’ll clear up misconceptions about customer service, face actual examples of customer service in action, evaluate your own skills, test your knowledge about your organisation’s policies and procedures, and develop basic ground rules. Do you know your top customers or clients? How do you treat 'internal' customers?

Finally Action Plans form the vehicle for taking easy-to-implement lessons back to work to boost your confidence, motivate you - and win customers.

1. Divide participants into teams.
2. Issue each team with a set of the 30 unique cards.
3. Observe teams at work.
4. Issue Action Plans for completion.
5. Lead a Debrief on the key learning points.

Full guidance supplied in the Trainer’s Notes.

• Trainer’s Notes
• Handout 1 - Key Points
• Handout 2 - Short Term Action Plan
• Handout 3 - Long Term Action Plan
• Sets of 30 Cards

This activity is supplied as a hard copy pack.

Our licence offering is designed to provide exceptional value and flexibility for your organisational training needs.

Upon purchase, each Northgate activity includes a five-year licence for repeat use, with up to a maximum number of delegates per training session. The maximum number of delegates for this activity is 18 per licence. This grants you the freedom to use the activity repeatedly, with the specified maximum number of delegates, for five years.

All Learning and Development (L&D) professionals based at the same site (or
‘remote hub’) as you are granted access to these resources, including to the digital files on the Trainerhub via your site-specific Trainer Dashboard, fostering a collaborative spirit within your immediate team.

Should you wish to make this activity available to a wider audience within your organisation, additional licences are required. We understand the varying needs of different organisations and aim to provide flexible options to suit your requirements.

For further information on our licence terms, please contact us. We are here to assist you in enhancing your training initiatives and ensuring a seamless and hassle-free licensing experience.