Practical, enjoyable approach to giving and receiving feedback. Raises issues such as listening, assuming and criticising.
2 or 4 teams of 5-6 per team
2 hours + debrief
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(1-5 working days)
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Feedback is an integral part of performance management. Examine both giving and receiving feedback in this interactive approach to understanding what feedback is all about.
Participants tend to be nervous at the start but quickly relax.
The activity has two stages. First, ‘discussion’ teams sit around tables and deal with a short 20 minute discussion task. Other teams - the observers - sit around the discussion team and record performance using Observer Forms and a set of competencies. Typical ones are summarising, clarifying, questioning, supporting.
The discussion teams then review performance and observers discuss what they witnessed. Participants then pair up, one from each team to give & receive feedback. The roles are reversed in a second stage (but with a twist)!
Participants quickly gain confidence and learn the basics of coaching - and find out a bit more about themselves!
Great for assessing and developing team roles. We use this on virtually all our management development courses. Participants dread having to give feedback and then are really pleased with themselves when they succeed.
A good exercise to confirm knowledge and understanding. Used in the context of team/individual training on giving and receiving feedback, with potential junior offices in two syndicates of five. The best learning points were: the importance of listening, forming opinions, and accepting criticism without becoming defensive.
Anon, Emergency Services Training Centre