Practical, enjoyable approach to giving and receiving feedback. Raises issues such as listening, assuming and criticising.
This Northgate training activity comes with a licence for repeat use with up to 24 participants per training session within your organisation. Please ask for a discount for use with larger groups.
2 or 4 teams of 5-6 per team
2 hours + debrief
Delivery charges apply per order (not per item).
Delivery charges do not apply to digital downloads.
(normally next working day)
(1-2 working days)
(1-5 working days)
We hope you that will be delighted with your purchase from Northgate Training. However, if you are unhappy for any reason, we operate a no-quibble returns policy on unused goods. Products should be returned within 30 days. The product(s) needs to be in perfect condition and in its undamaged, original packaging. We cannot refund or exchange anything that has been used. Return postage, packing insurance and direct costs cannot be refunded. Please keep proof of postage to facilitate claims should goods be lost in transit.
VAT (Value Added Tax) applies only to UK orders (and EU customers where a valid VAT number is not supplied). The VAT will show in the cart summary and will be cancelled where applicable during the secure checkout process.
For EU customers, please supply your VAT number when prompted to avoid being charged VAT.
Feedback is an integral part of performance management. Examine both giving and receiving feedback in this interactive approach to understanding what feedback is all about.
Participants tend to be nervous at the start but quickly relax.
The activity has two stages. First, ‘discussion’ teams sit around tables and deal with a short 20 minute discussion task. Other teams - the observers - sit around the discussion team and record performance using Observer Forms and a set of competencies. Typical ones are summarising, clarifying, questioning, supporting.
The discussion teams then review performance and observers discuss what they witnessed. Participants then pair up, one from each team to give & receive feedback. The roles are reversed in a second stage (but with a twist)!
Participants quickly gain confidence and learn the basics of coaching - and find out a bit more about themselves!
'Feedback!' is great for assessing and developing team roles. We use this on virtually all our management development courses. Participants dread having to give feedback and then are really pleased with themselves when they succeed.
A good exercise to confirm knowledge and understanding. Used in the context of team/individual training on giving and receiving feedback, with potential junior offices in two syndicates of five. The best learning points were: the importance of listening, forming opinions, and accepting criticism without becoming defensive.
Anon, Emergency Services Training Centre