Hotel™ | Business Simulation

**FOR USE IN VIRTUAL & FACE-TO-FACE TRAINING SESSIONS** ​ So you think you can run a successful hotel business? Unless you’re business savvy and know your market you could be in for a shock.

Learning Objectives

  • Tests entrepreneurial spirit and business acumen
  • Demonstrates business principles
  • Highlights need to know your customer
  • Gives an opportunity to analyse business finance data, and establish control of the costs
  • Shows the importance of training and looking after staff
  • Gives insights into dealing with business crises

Five-Year Repeat Use Licence

This Northgate training activity comes with a five-year licence for repeat use with up to 24 participants per training session within the licence-holding organisation. Please ask for a discount on multiple licences to use with larger groups. Also includes access to the Northgate Trainerhub (see below for details).

  • Participants

    6-24 (2 to 4 teams of 3-6 per team)

  • Timing

    3 - 4 hours + debrief

  • Uses a computer?

    Yes - 1 PC required (printer optional)

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Delivery charges do not apply to digital downloads.

  • UK delivery

    (normally next working day)


  • Europe delivery

    (1-2 working days)


  • World delivery

    (1-5 working days)



We hope you that will be delighted with your purchase from Northgate Training. However, if you are unhappy for any reason, we operate a no-quibble returns policy on unused goods. Products should be returned within 30 days. The product(s) needs to be in perfect condition and in its undamaged, original packaging. We cannot refund or exchange anything that has been used. Return postage, packing insurance and direct costs cannot be refunded. Please keep proof of postage to facilitate claims should goods be lost in transit.


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The Activity

There are four hotels in a Thai resort and teams first decide which one to run. Bidding too high at auction results in a bigger bank loan so teams must be cautious. Then, from the latest set of accounts they must determine how to set about improving the business.

Occupancy is key so setting the right room rate and targeting their specific market are crucial. But nothing stands still in business and with every set of annual results comes further decisions. Opportunities and threats abound. Can teams navigate their way successfully?

Failing to take advantage of what’s on offer can mean teams fall behind in the profit stakes. The team with the highest profit wins the day!

Trainer's Role

  • Introduce the activity.
  • Issue Team Folders.
  • Allow teams to study the details of the hotels in the area and to bid for the establishment they want to run.
  • Conduct the auction (program-aided).
  • Issue teams with their hotel's performance results and let them make their own decisions for the future.
  • Enter their decisions into the program and issue the results (Profit & Loss accounts) which include opportunities and threats facing their business. While you do this, issue teams with Crisis Card No.1.
  • Hand out results to teams.
  • Repeat for up to six 'rounds', each representing 'three months'.
  • Lead a Debrief to discuss the learning outcomes and key lessons.

Full Trainer’s Notes explain all and give discussion notes.

Pack Contents

  • Trainer's Notes
  • Team Folders
  • Crisis Cards
  • Computer Program (internet access required)
  • PowerPoint Presentation
  • Also included in the virtual version: Trainer's Checklist, Auction Form, Introductory Information, Q1-Q6 Decision Forms

This activity is supplied as a hard copy pack for face-to-face classroom use and as a set of digital files for virtual classroom use (the digital files are supplied via the Northgate Trainerhub).

Northgate Trainerhub

Benefits of the online Northgate Trainerhub include:

  • Easy-to-access resource library which stores all the digital files for the activity in one place
  • Immediate access to upgrades made to the activity over the five-year licence term
  • Access to an online Trainer Forum where you can post questions, share experiences & network with other Trainers
  • Access to free activities and icebreakers
  • Unlimited Trainer logins for all Trainers based at the licence-holding site

A great product. The 'Hotel' business simulation, integrated in a leadership programme, provided multiple learning angles.

Andrew Maggs, MD, Arema Ltd

Thank you Northgate - another success story! Used with first line managers 'Hotel' was interactive, stimulating, challenging, fun and easy to facilitate.

MD (Anon), Training Consultancy

A stimulating and demanding game, 'Hotel' generates genuine team and leadership behaviours that make excellent learning at the de-brief.

Client Director (name withheld), Executive Education , UK Business School

I've used 'Time Trial!' (formerly 'InBox'), 'Hotel' and 'Decisions! Decisions!' and all three are very much worth the investment. They bring out fantastic learning objectives, are easy to facilitate and the supporting materials are great; what's most important is they work!

Sam Holland, Head of L&D, Talarius Ltd

'Hotel' went down a storm with the delegates! They really enjoyed it! Thanks for a quality product and outstanding post sale support.

Stuart Warner, Training Consultant, Financial Fluency Ltd

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