Improve That Process!™ | Change Management Training Activity

Faced with a process that isn’t working, teams are empowered to change it - then test it - then measure the level of improvement.

Learning Objectives

  • Breaks down communication barriers
  • Shows the benefit of crossfunctional teams towards achieving customer satisfaction
  • Illustrates the advantages of continuous improvement
  • Highlights the need for creative change and empowerment
  • Overcomes resistance to change
  • Shows change as a function of open communication networks

Repeat Use Licence

This Northgate training activity comes with a licence for repeat use with up to 15 participants per training session within your organisation. Please ask for a discount for use with larger groups.

  • Participants

    10-15 (for 5 teams of 2 or 3 people per team)

  • Timing

    3 hours + debrief

  • Uses a computer?

    Not required

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The Activity

Teams are split into five ‘departments’ – Sales, Production Control, Production 1 & 2, Packaging. They communicate with one another via a series of in-trays and work through ‘Day 1’ to see how many customer orders they can get out of the door. ‘Day 1’ lasts 30 minutes. The average orders fulfilled is 0 or 1.

The groups then split into new teams and discuss the problems and issues that were highlighted. Some departments were overworked; some were overstaffed; communications were slow. Teams are empowered to change whatever they like and prepare for ‘Day 2’. ‘Day 2’ lasts 30 minutes. Average orders fulfilled is 9 or 10.

Change can work!

Trainer's Role

  • Introduce the activity using the PowerPoint presentation provided.
  • Divide participants into five teams and allocate materials.
  • Allow 30 minutes for the Day 1, making a note of the orders successfully processed (if any).
  • Rearrange the group into new teams for a review session; and then let the whole group come together for a plenary session to agree new working practices.
  • Allocate materials for Day 2 and after 30 minutes make a note of the successfully processed orders.
  • Lead a Debrief session.

Full guidance is provided in the Trainer’s Notes and the PowerPoint presentation.

Pack Contents

  • Trainer's Notes
  • PDF Files for re-printing materials
  • PowerPoint
  • Team In-trays and one Post Tray
  • List of Orders (Day 1 & Day 2)
  • Briefs for Team A, B, C, D & E

'Improve That Process!' is a highly immersive, engaging and fun activity, which delivers some profound lessons about process improvement, communication and teamwork. There are a number of valuable learning outcomes which can be related back to the workplace. It's important to spend time getting to know the activity and setting up in advance, however, once it's up and running it works brilliantly. It is also a joy to observe.

Stuart Warner, Training Consultant, Financial Fluency Ltd

We used 'Improve That Process!' on our corporate training programme that promotes “systems” thinking. It highlighted how we unconsciously try to make bureaucratic, hierarchical, naff systems work – rather than radically design them. Delegates realise that activity and customer focused outputs are two different things. A highly participative exercise that very quickly demonstrates how systems that aren’t designed to meet demand de-moralise willing workers and fail to meet customer needs.

J. Lee, Cheshire County Council

I used 'Improve that Process!' on a training course to demonstrate change and continuous improvement with a group of 12 junior managers. It translated theory into practice very well. The best learning points included: planning, change, working smartly and process management. A good activity – very useful and active. Ideal for my course.

Sue Martin, Westland Helicopters

It was truly amazing! Everyone felt the exercise was extremely valuable and powerful. You could see what happens in an organisation with poor processes. Issues that surface slowly over a period of time within an organisation were simulated in just half an hour!

J. L. Vogel, Lehmann Vogel & Partner, Germany

I used 'Improve that Process!' with a group from a manufacturing industry. It was a great game, with lots of learning points about the benefits of Process v. Departmentalised working – and it was easy to use.

S. Brown, Developing People Ltd

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