Accountability & Performance Improvement™ | Training Activity

High performing teams don’t make it by accident. They know their key results areas, have stringent goals and are willing to take responsibility.

Learning Objectives

  • An introduction to what accountability is all about
  • Identifies how a lack of accountability has negative effects on performance
  • Motivates staff to embrace initiatives and take responsibility for their actions
  • Shows how job descriptions, key results areas and specific goals create a ‘can do’ culture
  • Encourages staff to be critical of their own work ethic

Five-Year Repeat Use Licence

This Northgate training activity comes with a five-year licence for repeat use with up to 24 participants per training session within the licence-holding organisation. Please ask for a discount for use with larger groups. Also includes access to the Northgate Trainerhub (see below for details).

  • Participants

    6-24 working in pairs of teams, with 3-6 per team

  • Timing

    2 hours + debrief

  • Uses a computer?

    Not required

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Delivery charges apply per order (not per item).
Delivery charges do not apply to digital products.

Access for digital products is via the Northgate Trainerhub (we will set you up with hub access within 24 (working) hours of your order & our working hours are Monday to Friday 9am to 5:30pm).

  • UK delivery

    (normally next working day)


  • Europe delivery

    (1-2 working days)


  • World delivery

    (1-5 working days)



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The Activity

All too often staff fail to take responsibility for their actions. It’s never their fault, someone else is always to blame. Often problems occur because someone did not think for themselves and did not ‘take ownership’ of the issue.

Managers too can be just as guilty of the ‘blame game' – poor results are blamed on the market, change is put off because ‘it’ll never work’. This training activity exposes all these excuses and paves the way for greater accountability and performance improvement at work. Being reasonable and pro-active is fundamental to team effectiveness – and to the success of the organisation as a whole.

Trainer's Role

1. Divide the group into pairs of teams (3-4 people per team) and issue one with the ‘Staff’ Brief and the other with the 'Manager' Brief.

2. After 20 minutes put the pairs together to share findings and knowledge and prepare presentations on the state of the organisation.

3. After 30 minutes observe the presentations. Issues all relate to problems caused by lack of accountability and poor performance from individuals and management.

4. Lead a debrief on the key issues that emerge. Have teams identified root causes – and suggested appropriate ways to solve the problems?

5. Trainer’s Notes provide full guidance. Additional handouts enable you to extend the learning and draw up individual Action Plans to improve overall accountability and performance back at work.

Pack Contents

  • Trainer’s Notes
  • Team Brief - Managers
  • Team Brief - Staff
  • Handout: What Would You Do? (PDF)
  • Handout: Key Results Areas (PDF)
  • Handout: Boundaries & Lines of Control (PDF)
  • Handout: Future Goals (PDF)
  • Handout: Common Enemies of Accountability (PDF)
  • Organisational Chart (PDF)

This activity is for face-to-face classroom use. It is supplied as a hard copy pack and the digital files are supplied via the Northgate Trainerhub.

Northgate Trainerhub

Benefits of the online Northgate Trainerhub include:

  • Easy-to-access resource library which stores all the digital files for the activity in one place
  • Immediate access to upgrades made to the activity over the five-year licence term
  • Access to an online Trainer Forum where you can post questions, share experiences & network with other Trainers
  • Access to free activities and icebreakers
  • Unlimited Trainer logins for all Trainers based at the licence-holding site

Northgate's games are easy to use and they offer a wide range of titles.

D. Page, Warner Bros

The 'Accountability & Performance Improvement' training activity worked very well. It helped my participants to practise the accountability concepts, reflect on their own situations and to be more aware about the importance of accountability in their workplace.

Juan Losada, Consultant, Tesoro Consulting LLC, California

Every activity we have purchased from Northgate has been very effective and well received by delegates. Recently we incorporated 'Accountability and Performance Improvement' into our in-house training course for team leaders and it worked really well.

Craig Leonard, Head of HR, Barnsley College

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