Decisions! Decisions! | Decision-Making Training Activity | Includes Virtual Version

**FOR USE IN VIRTUAL & FACE-TO-FACE TRAINING SESSIONS** ​Highlights key elements in the decision-making process. Gives teams practice at reaching consensus when faced with tricky decisions. Excellent for developing decision-making skills. Topseller.

Learning Objectives

  • Shows the value of individual contributions in the decision-making process
  • Highlights the importance of carefully evaluating all options
  • Allows individuals to express their views and then reach consensus
  • Identifies the dilemma of giving maximum customer satisfaction and making a profit
  • Pinpoints individual beliefs and values
  • Participants

    4-24 (up to 4 teams of 4-6 per team)

  • Timing

    1 hour + debrief

  • Uses a computer?

    Yes - 1 PC & printer required

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The Activity

Representing the senior management team of a travel company with holidaymakers currently in Borneo, teams are faced with a series of problems from Dirk Hansen, courier on the trip. To deal with the problems and keep customer morale high the teams may need to spend money from the profits. Failure to do so may result in customer morale plummeting. But keeping them satisfied can eat into the overall profit. What a dilemma! Team consensus is not always easy to achieve – especially when poor decisions come back to haunt the group!

This activity now comes with short introductory and debrief videos. Play the Introductory video (lasting approx 5 mins) at the start to brief delegates on their task and then after the game, play the Debrief video (lasting approx 7.5 mins) and when that is over, carry on with your own observations of how the activity went. Or simply use them to brief yourself on how to introduce and debrief the activity with confidence.

Trainer's Role

  • Introduce the activity using the PowerPoint slides (or with optional Introductory video).
  • Divide the group into teams and issue Briefing Materials.
  • Allow teams five minutes to study the Team Briefs, then issue the first problem. Teams enter their decision into the computer using their unique access code pin number.
  • The computer prints the consequences of the decision and the next problem.
  • At the end, lead a Debrief (with optional Debrief video).

Full guidance is provided in the Trainer’s Notes and PowerPoint presentation.

Pack Contents

  • Trainer’s Notes
  • Computer Program & PowerPoint Presentation
  • Introductory video
  • Debrief video
  • Team Briefs
  • Cheque Book
  • Decisions Slips
  • Decisions Handouts

'Decisions! Decisions!' was the highlight of the course! It was extremely useful in assessing the team process - and many learning points were extracted about how we make the most successful decisions.

Karen Brasier, City of Bristol College

'Decisions! Decisions!' is a practical and very exciting exercise with immediate feedback about decisions made. The set-up of using a computer (one only), with log-in codes, comes across as new and refreshing to the participants. The best learning points are the thinking about the consequences of your decisions and that you need to anticipate.

Vicky de Bruijn, Senior Director, Talent & Leadership Development EMEA, Hilton Worldwide

Used on a training course with 12 managers. It went exceedingly well and highlighted some of their shortcomings to decision-making and interpersonal behaviour in a group. They all enjoyed the experience and it provided me with the ideal vehicle to work on consensus decision-making and team review techniques. I look forward to being able to use it again.

Ken Chynoweth, JKC Training Services

Used at a teamwork and leadership event with a fairly new team of five executives. The best learning outcome was how the team worked together to make decisions – very fast. This linked well to the use of MBTI profiles. Also, how they balanced profits and customer satisfaction. An excellent learning tool for management teams to review how they work together.

Sheila Lamont, Lamont Associates

'Decisions! Decisions!' is a fantastic training tool. I use it as an activity on my Management training courses and I have got some great results from it. Delegates really get a lot from the experience.

Andrew Pipes, Commercial Training Team, Volkswagen Group UK Ltd

Both ‘teams’ enjoyed Decisions! Decisions! We were able to assess a person’s understanding of profit and customer service through the exercise.

Marion Homer, Retail Volunteer Manager, Royal Trinity Hospice London

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