In just one hour, participants rate their listening skills and discover how to improve. A newly revised and updated training pack.
4-15 (up to 3 groups of 4-5 per group)
1 hour + debrief
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(normally next working day)
(1-2 working days)
(1-5 working days)
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This fun communication challenge is about balancing speaking and listening - and doing both well.
Participants prepare for a meeting. There are four people to each meeting. Each person has their own, specific brief which sets the scene and provides a list of issues - and opinions - that he/she must raise during the meeting. (This activity is not about role play). They also each have a set of 10 counters. To speak at the meeting, a person must first put one counter in a central pot. They now speak and the others listen, but the speaker must stop and give way if another person drops a counter in the pot. The objective for each person at the meeting is to listen to what everyone else has to say AND communicate their own issues and opinions.
At the end of the meeting, participants complete an Analysis Form to assess how well they listened.
The analysis demonstrates how participants nearly always underperform when compared with their expectations. They realise, along with everyone else, how little they know of what was said and how much they misunderstood. We have good intentions but we are also easily distracted. Eye contact goes, we lose focus, thoughts stray and attitudes and emotions get in the way! Staying an ACTIVE listener isn't easy! This activity leads into a discussion about what traits show in poor listeners and the key behaviours in effective listeners (full guidance in Trainer's Notes).
Some participants can act as Meeting Observers. It's optional but they have an important role in recording the ebb and flow of the meeting, and can offer useful meeting reviews for the debrief.
Full guidance is given in the Trainer's Notes.
'Listening Skills' demonstrates how effective communication can improve individual and organisational performance.
Peter Grundy, Bank of America
'Listening Skills' is great fun! Turns a soft skill from subjective feelings into hard data.
D. Schofield, Lloyds TSB
Helps focus our training and works well as a group activity.
C. Dick, University of Strathclyde