Decisions! Decisions!™ | Decision-Making Training Activity

**FOR USE IN VIRTUAL & FACE-TO-FACE TRAINING SESSIONS** ​Highlights key elements in the decision-making process. Gives teams practice at reaching consensus when faced with tricky decisions. Excellent for developing decision-making skills. Topseller. *This activity is supplied digitally via the Northgate Trainerhub. No delivery charges apply.*

Learning Objectives

  • Shows the value of individual contributions in the decision-making process
  • Highlights the importance of carefully evaluating all options
  • Allows individuals to express their views and then reach consensus
  • Identifies the dilemma of giving maximum customer satisfaction and making a profit
  • Pinpoints individual beliefs and values

Five-Year Repeat Use Licence

This Northgate training activity comes with a five-year licence for repeat use with up to 24 participants per training session within the licence-holding organisation. Please ask for a discount on multiple licences to use with larger groups. Also includes access to the Northgate Trainerhub (see below for details).

  • Participants

    4-24 (up to 4 teams of 4-6 per team)

  • Timing

    1 hour + debrief

  • Uses a computer?

    Yes - 1 PC required (printer optional)

This item has been added to your basket
Basket Total:
Proceed to checkout


In stock


Delivery charges apply per order (not per item).
Delivery charges do not apply to digital products.

Access for digital products is via the Northgate Trainerhub (we will set you up with hub access within 24 (working) hours of your order & our working hours are Monday to Friday 9am to 5:30pm).

  • UK delivery

    (normally next working day)


  • Europe delivery

    (1-2 working days)


  • World delivery

    (1-5 working days)



We hope you that will be delighted with your purchase from Northgate Training. However, if you are unhappy for any reason, we operate a no-quibble returns policy on unused goods. Products should be returned within 30 days. The product(s) needs to be in perfect condition and in its undamaged, original packaging. We cannot refund or exchange anything that has been used. Return postage, packing insurance and direct costs cannot be refunded. Please keep proof of postage to facilitate claims should goods be lost in transit.


VAT (Value Added Tax) applies only to UK orders (and EU customers where a valid VAT number is not supplied). The VAT will show in the cart summary and will be cancelled where applicable during the secure checkout process.

For EU customers, please supply your VAT number when prompted to avoid being charged VAT.

  • Share this activity
  • Share this Northgate activity on Twitter
  • Share this Northgate activity on Facebook
  • Share this Northgate activity on Linkedin

The Activity

Representing the senior management team of a travel company with holidaymakers currently in Borneo, teams are faced with a series of problems from Dirk Hansen, courier on the trip. To deal with the problems and keep customer morale high the teams may need to spend money from the profits. Failure to do so may result in customer morale plummeting. But keeping them satisfied can eat into the overall profit. What a dilemma! Team consensus is not always easy to achieve – especially when poor decisions come back to haunt the group!

This activity now comes with a short introductory video. Play the Introductory video (lasting approx 5 mins) at the start to brief delegates on their task. Or simply use it to brief yourself on how to introduce the activity with confidence.

Trainer's Role

  • Introduce the activity using the PowerPoint slides (or with optional Introductory video).
  • Divide the group into teams and issue Briefing Materials.
  • Allow teams five minutes to study the Team Briefs, then issue the first problem. Teams enter their decision into the program using their unique access code pin number.
  • The program issues the consequences of the decision and the next problem.
  • At the end, lead a Debrief.

Full guidance is provided in the Trainer’s Notes and PowerPoint presentation.

Pack Contents

  • Trainer’s Notes (face-to-face version)
  • Trainer's Notes (virtual version)
  • Computer Program (internet access required)
  • PowerPoint Presentation
  • Introductory Video
  • Team Brief
  • Decision Form
  • Team Review Questionnaire
  • Decisions Loop Handout

This activity is supplied digitally via the Northgate Trainerhub and can be used in both virtual and face-to-face classrooms.

Northgate Trainerhub

Benefits of the online Northgate Trainerhub include:

  • Easy-to-access resource library which stores all the digital files for the activity in one place
  • Immediate access to upgrades made to the activity over the five-year licence term
  • Access to an online Trainer Forum where you can post questions, share experiences & network with other Trainers
  • Access to free activities and icebreakers
  • Unlimited Trainer logins for all Trainers based at the licence-holding site

'Decisions! Decisions!' was the highlight of the course! It was extremely useful in assessing the team process - and many learning points were extracted about how we make the most successful decisions.

Karen Brasier, Centre of Vocational Education Manager, City of Bristol College

'Decisions! Decisions!' is a practical and very exciting exercise with immediate feedback about decisions made. The set-up of using a computer program, with log-in codes, comes across as new and refreshing to the participants. The best learning points are the thinking about the consequences of your decisions and that you need to anticipate,

Vicky de Bruijn, Senior Director, Talent & Leadership Development EMEA, Hilton Worldwide

Used on a training course with 12 managers. It went exceedingly well and highlighted some of their shortcomings to decision-making and interpersonal behaviour in a group. They all enjoyed the experience and it provided me with the ideal vehicle to work on consensus decision-making and team review techniques. I look forward to being able to use it again.

Ken Chynoweth, JKC Training Services

Used at a teamwork and leadership event with a fairly new team of five executives. The best learning outcome was how the team worked together to make decisions – very fast. This linked well to the use of MBTI profiles. Also, how they balanced profits and customer satisfaction. An excellent learning tool for management teams to review how they work together.

Sheila Lamont, Lamont Associates

'Decisions! Decisions!' is a fantastic training tool. I use it as an activity on my Management training courses and I have got some great results from it. Delegates really get a lot from the experience.

Andrew Pipes, Commercial Training Team, Volkswagen Group UK Ltd

I've used 'Time Trial!' (formerly 'InBox'), 'Hotel' and 'Decisions! Decisions!' and all three are very much worth the investment. They bring out fantastic learning objectives, are easy to facilitate and the supporting materials are great; what's most important is they work!

Sam Holland, Head of L&D, Talarius Ltd

Both teams enjoyed 'Decisions! Decisions!' and we were able to assess a person’s understanding of profit and customer service through the exercise.

Marion Homer, Retail Volunteer Manager, Royal Trinity Hospice London

Used 'Winning Strategies' and 'Decisions! Decisions!' as part of an assessment centre and they definitely helped bring the best candidate to the fore.

Bob Hayward, Managing Director, Be More Effective Ltd

This item has been added to your basket
Basket Total:
Proceed to checkout


In stock

  • Share this activity
  • Share this Northgate activity on Twitter
  • Share this Northgate activity on Facebook
  • Share this Northgate activity on Linkedin

Ask a question

Please enter a name

Please enter a valid telephone number

Please enter a valid email address

Please check your question for errors

Thank you for your enquiry. We will be in touch soon.

Sorry, there was an error processing your enquiry.