In just one hour, participants rate their listening skills and discover how to improve. A newly revised and updated training pack.
This Northgate training activity comes with a licence for repeat use with up to 15 participants per training session within your organisation. Please ask for a discount for use with larger groups.
4-15 (up to 3 groups of 4-5 per group)
1 hour + debrief
Delivery charges apply per order (not per item).
Delivery charges do not apply to digital products.
Access for digital products is via the Northgate Trainerhub (we will set you up with hub access within 24 (working) hours of your order & our working hours are Monday to Friday 9am to 5:30pm).
(normally next working day)
(1-2 working days)
(1-5 working days)
We hope you that will be delighted with your purchase from Northgate Training. However, if you are unhappy for any reason, we operate a no-quibble returns policy on unused goods. Products should be returned within 30 days. The product(s) needs to be in perfect condition and in its undamaged, original packaging. We cannot refund or exchange anything that has been used. Return postage, packing insurance and direct costs cannot be refunded. Please keep proof of postage to facilitate claims should goods be lost in transit.
VAT (Value Added Tax) applies only to UK orders (and EU customers where a valid VAT number is not supplied). The VAT will show in the cart summary and will be cancelled where applicable during the secure checkout process.
For EU customers, please supply your VAT number when prompted to avoid being charged VAT.
This fun communication challenge is about balancing speaking and listening - and doing both well.
Participants prepare for a meeting. There are four people to each meeting. Each person has their own, specific brief which sets the scene and provides a list of issues - and opinions - that he/she must raise during the meeting. (This activity is not about role play). They also each have a set of 10 counters. To speak at the meeting, a person must first put one counter in a central pot. They now speak and the others listen, but the speaker must stop and give way if another person drops a counter in the pot. The objective for each person at the meeting is to listen to what everyone else has to say AND communicate their own issues and opinions.
At the end of the meeting, participants complete an Analysis Form to assess how well they listened.
The analysis demonstrates how participants nearly always underperform when compared with their expectations. They realise, along with everyone else, how little they know of what was said and how much they misunderstood. We have good intentions but we are also easily distracted. Eye contact goes, we lose focus, thoughts stray and attitudes and emotions get in the way! Staying an ACTIVE listener isn't easy! This activity leads into a discussion about what traits show in poor listeners and the key behaviours in effective listeners (full guidance in Trainer's Notes).
Some participants can act as Meeting Observers. It's optional but they have an important role in recording the ebb and flow of the meeting, and can offer useful meeting reviews for the debrief.
Full guidance is given in the Trainer's Notes.
'Listening Skills' demonstrates how effective communication can improve individual and organisational performance.
Peter Grundy, Bank of America
'Listening Skills' is great fun! Turns a soft skill from subjective feelings into hard data.
D. Schofield, Lloyds TSB
'Listening Skills' helps focus our training and works well as a group activity.
C. Dick, University of Strathclyde
We were extremely satisfied with the 'Listening Skills' activity and love the Northgate games.
Pamela Malkin, Organisational Development Consultant, Golden Charter GBP