Managing Conflict Cards™ | Conflict Management Training Activity

**FOR USE IN VIRTUAL & FACE-TO-FACE TRAINING SESSIONS** How to (and how not to!) handle conflict at work. An engaging, interactive introduction to the topic.

Learning Objectives

  • to explore key points for handling conflict situations
  • to understand the importance of spotting signs of conflict early
  • to consider the potential damage conflict can have on morale and productivity
  • to learn about the difference between positive and negative conflict
  • to consider some basic DOs and DON'Ts

Five-Year Repeat Use Licence

This Northgate training activity comes with a five-year licence for repeat use with up to 24 participants per training session within the licence-holding organisation. Please ask for a discount for use with larger groups. Also includes access to the Northgate Trainerhub (see below for details).

  • Participants

    3-24 (up to 4 teams of 3-6 per team)

  • Timing

    30 - 50 minutes + debrief

  • Uses a computer?

    Not required

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  • UK delivery

    (normally next working day)


  • Europe delivery

    (1-2 working days)


  • World delivery

    (1-5 working days)



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The Activity

An engaging, interactive introduction to the topic.

Like other activities in the Northgate "Card Series" participants, in small groups work through a set of 30 cards designed to create discussion, provoke thoughts and ideas, and elicit some general rules about dealing with conflict.

There are three types of cards:

True/False Cards contain statements on aspects of conflict at work. Groups decide whether they are true - or false. All decisions are noted along with the group's reasoning, ready for the debrief where the views of all the groups are aired.

Round Robin Cards provide a platform for identifying and reviewing what happened in conflict situations that members of the group have experienced in the workplace.

Real Situation Cards describe a range of real cases of conflict in the workplace. Groups decide how they would manage the situation if they were faced with such an issue.

Once groups have worked through all 30 cards - or as many as time allows - and made relevant notes, the session moves to the Debrief. Here responses are compared and contrasted. Is there broad agreement or much variation? What points can they agree on? Can they agree a list of effective, guiding principles for use when dealing with conflict situations back at work?

Trainer's Role

  • Give a brief introduction.
  • Arrange participants into groups (3-6 per group).
  • Issue each group with a set of cards.
  • Observe groups at work - noting any points that could be useful for the Debrief.
  • Lead a Debrief to review group responses to the cards.
  • Draw up key learning points.
  • Issue the Key Points and Top Ten Golden Rules handouts.

Full notes for the Debrief are given in the Trainer's Notes.

Pack Contents

  • Trainer's Notes
  • Set of 30 Cards x4
  • Set of Cards in PDF and PowerPoint format
  • Handout: Dos & Don'ts
  • Handout: Top Ten Golden Rules

This activity is supplied digitally and the Cards are also supplied in printed format for face-to-face training sessions.

Northgate Trainerhub

Benefits of the online Northgate Trainerhub include:

  • Easy-to-access resource library which stores all the digital files for the activity in one place
  • Immediate access to upgrades made to the activity over the five-year licence term
  • Access to an online Trainer Forum where you can post questions, share experiences & network with other Trainers
  • Access to free activities and icebreakers
  • Option to send information to team leaders digitally via the hub using Team Access Codes (for virtual or paperless training sessions)
  • Unlimited Trainer logins for all Trainers based at the licence-holding site

As always with Northgate, this is an excellent development activity. These 'Managing Conflict Cards' are useful discussion aids and thought-provoking.

C. Jeffreys-Hoar, Ricoh UK

Northgate couldn’t be more helpful and always get back to my enquiries incredibly quickly. The activities are highly popular with our staff and have reinvigorated how we do training at Ecclesiastical Insurance.

Sarah Holroyde, Learning & Development Consultant, Ecclesiastical Insurance

Northgate games have saved me a lot of effort - I don't have to talk so much and instead let participants play, which is very helpful for me!

Hazel Sia, Certified Trainer, Comsolutions Sdn Bhd, Malaysia

Thanks for showing us around the new Northgate Trainerhub – I love it! What a great resource for trainers and access to a trainer community to share stuff – a dream!

Karen Canavan, Organisational Learning & Development Manager, Birmingham City University

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