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**FOR USE IN VIRTUAL & FACE-TO-FACE TRAINING SESSIONS** How to (and how not to!) handle conflict at work. An engaging, interactive introduction to the topic.
This Northgate training activity comes with a five-year licence for repeat use with up to 24 participants per training session within the licence-holding organisation. Please ask for a discount for use with larger groups. Also includes access to the Northgate Trainerhub (see below for details).
3-24 (up to 4 teams of 3-6 per team)
30 - 50 minutes + debrief
Not required
£250
In stock
Delivery charges apply per order (not per item).
Delivery charges do not apply to digital products.
Access for digital products is via the Northgate Trainerhub (we will set you up with hub access
within 24 (working) hours of your order & our working hours are Monday to Friday 9am to 5:30pm).
(normally next working day)
£15
(1-2 working days)
£29
(1-5 working days)
£39
We hope you that will be delighted with your purchase from Northgate Training. However, if you are unhappy for any reason, we operate a no-quibble returns policy on unused goods. Products should be returned within 30 days. The product(s) needs to be in perfect condition and in its undamaged, original packaging. We cannot refund or exchange anything that has been used. Return postage, packing insurance and direct costs cannot be refunded. Please keep proof of postage to facilitate claims should goods be lost in transit.
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An engaging, interactive introduction to the topic.
Like other activities in the Northgate "Card Series" participants, in small groups work through a set of 30 cards designed to create discussion, provoke thoughts and ideas, and elicit some general rules about dealing with conflict.
There are three types of cards:
True/False Cards contain statements on aspects of conflict at work. Groups decide whether they are true - or false. All decisions are noted along with the group's reasoning, ready for the debrief where the views of all the groups are aired.
Round Robin Cards provide a platform for identifying and reviewing what happened in conflict situations that members of the group have experienced in the workplace.
Real Situation Cards describe a range of real cases of conflict in the workplace. Groups decide how they would manage the situation if they were faced with such an issue.
Once groups have worked through all 30 cards - or as many as time allows - and made relevant notes, the session moves to the Debrief. Here responses are compared and contrasted. Is there broad agreement or much variation? What points can they agree on? Can they agree a list of effective, guiding principles for use when dealing with conflict situations back at work?
Full notes for the Debrief are given in the Trainer's Notes.
This activity is supplied digitally and the Cards are also supplied in printed format for face-to-face training sessions.
Benefits of the online Northgate Trainerhub include:
As always with Northgate, this is an excellent development activity. These 'Managing Conflict Cards' are useful discussion aids and thought-provoking.
C. Jeffreys-Hoar, Ricoh UK
Northgate couldn’t be more helpful and always get back to my enquiries incredibly quickly. The activities are highly popular with our staff and have reinvigorated how we do training at Ecclesiastical Insurance.
Sarah Holroyde, Learning & Development Consultant, Ecclesiastical Insurance
Northgate games have saved me a lot of effort - I don't have to talk so much and instead let participants play, which is very helpful for me!
Hazel Sia, Certified Trainer, Comsolutions Sdn Bhd, Malaysia
Thanks for showing us around the new Northgate Trainerhub – I love it! What a great resource for trainers and access to a trainer community to share stuff – a dream!
Karen Canavan, Organisational Learning & Development Manager, Birmingham City University
