**NEW PRODUCT! FOR USE IN VIRTUAL & FACE-TO-FACE TRAINING SESSIONS** It's all too easy to let staff problems fester. Managers can often put off meeting with staff because they fear confrontation or the release of emotions. This is nearly always a mistake!
This Northgate training activity comes with a five-year licence for repeat use with up to 24 participants per training session within the licence-holding organisation. Please ask for a discount on multiple licences to use with larger groups or across multiple sites. Also includes access to the Northgate Trainerhub (see below for details).
3-24 (up to 4 teams of 3-6 per team)
1 hour + debrief
Delivery charges apply per order (not per item).
Delivery charges do not apply to digital downloads.
(normally next working day)
(1-2 working days)
(1-5 working days)
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First teams study the Profile of an employee or colleague (six are supplied for variety). Each briefly describes the individual's background and an 'issue' that is impacting on their work - and affecting the morale etc of others.
The first task is to identify the exact nature of the issue. The profile also gives views from other managers about how they would deal with the situation. These views differ widely and give teams the basis for a lively discussion on the best way forward.
Next, teams work on preparing for a meeting with the 'employee', to address the issue and work towards a prompt resolution. Teams (after 15 minutes) receive a Meeting Planner to help structure their preparation. It asks about:
Next teams work through a set of 30 Statements, considering the type of language to use and scoring each statement (0, 1 or 2) as to how appropriate they think they are. The debrief follows, where teams explain the rationale for their plans and consider the statement scores. Here the learning points emerge. The Trainer's Notes includes a brief commentary on the statements and a Sample Meeting. To conclude participants receive a Key Points Handout. It is worth going through each point and relating it back to the teams' plans.
Full guidance is supplied in the Trainer’s Notes
This activity is supplied digitally (both as a set of PDF files and as an optional online program teams can work through together) via the Northgate Trainerhub, for face-to-face and/or virtual training. No delivery charges apply.
Benefits of the online Northgate Trainerhub include:
Northgate couldn’t be more helpful and always get back to my enquiries incredibly quickly. The activities are highly popular with our staff and have reinvigorated how we do training at Ecclesiastical Insurance.
Sarah Holroyde, Learning & Development Consultant, Ecclesiastical Insurance
Northgate games have saved me a lot of effort - I don't have to talk so much and instead let participants play, which is very helpful for me!
Hazel Sia, Certified Trainer, Comsolutions Sdn Bhd, Malaysia
Thanks for showing us around the new Northgate Trainerhub – I love it! What a great resource for trainers and access to a trainer community to share stuff – a dream!
Karen Canavan, Organisational Learning & Development Manager, Birmingham City University