Accountability & Performance Improvement™ | Training Activity

• An introduction to what accountability is all about
• Identifies how a lack of accountability has negative effects on performance
• Motivates staff to embrace initiatives and take responsibility for their actions
• Shows how job descriptions, key results areas and specific goals create a ‘can do’ culture
• Encourages staff to be critical of their own work ethic

All too often staff fail to take responsibility for their actions. It’s never their fault, someone else is always to blame. Often problems occur because someone did not think for themselves and did not ‘take ownership’ of the issue.

Managers too can be just as guilty of the ‘blame game' – poor results are blamed on the market, change is put off because ‘it’ll never work’. This training activity exposes all these excuses and paves the way for greater accountability and performance improvement at work. Being reasonable and pro-active is fundamental to team effectiveness – and to the success of the organisation as a whole.

1. Divide the group into pairs of teams (3-4 people per team) and issue one with the ‘Staff’ Brief and the other with the 'Manager' Brief.
2. After 20 minutes put the pairs together to share findings and knowledge and prepare presentations on the state of the organisation.
3. After 30 minutes observe the presentations. Issues all relate to problems caused by lack of accountability and poor performance from individuals and management.
4. Lead a debrief on the key issues that emerge. Have teams identified root causes – and suggested appropriate ways to solve the problems?
5. Additional handouts enable you to extend the learning and draw up individual Action Plans to improve overall accountability and performance back at work.

Full guidance supplied in the Trainer’s Notes.

Hard & Digital Copy

• ☑️ Hard copy pack supplied
• ☑️ PDFs supplied

Digital Copy

• ☑️ PDFs supplied
  

Contents

• Trainer’s Notes
• Team Brief - Managers
• Team Brief - Staff
• Handout: What Would You Do?
• Handout: Key Results Areas
• Handout: Boundaries & Lines of Control
• Handout: Future Goals
• Handout: Common Enemies of Accountability
• Organisational Chart

This activity is for face-to-face and virtual classroom use. The digital files are supplied via the Northgate Trainerhub.

This Northgate Training activity comes with a five-year licence for repeat use with up to 24 participants at a time, for use by Trainers based at one licence-holding site.

All Trainers physically based at the same office location can access the Northgate resources during the five-year term, including the digital resources supplied on the Trainerhub via your own site-specific Trainer Dashboard. If you have Trainers based at other locations, and/or remote workers, who would like to access and use the Northgate resources, we can advise further depending on your requirements.

For further information on our licence terms please view the Northgate Licence Agreement.