Customer Service Cards™ | Customer Service Training Activity

In stock
5.0 2 reviews
Establish fundamental principles for building better relations with customers, service users and everyone in the organisation.
the importance of a consistent service, every day, every customer
to fulfil your organisation’s mission statement
to use appropriate communication styles
to deal with "problems" immediately and never to argue
Regular price $381.00 ex. VAT

Product details

  • Type Training Activity
  • Timing 30-50 minutes + debrief
  • Use Face-to-Face
  • Target Audience All Levels
  • Min Participants 3
  • Max Participants* 18
  • *More delegates? Contact Us
  • Computer Required No
  • Printer Required No
  • Supply Format Hard Copy

Product downloads

Northgate says...

"There's no room for complacency when it comes to good customer service. Policies and personnel require constant review and revision. What do we do well? What do we get wrong? How can we improve?"

  • The importance of a consistent service, every day, every customer
  • Fulfil your organisation’s mission statement
  • Use appropriate communication styles
  • Deal with "problems" immediately and never argue
  • Put themselves in the customer’s shoes
  • Exceed customer expectations wherever possible
  • Know your best customers
  • Appreciate the value of 'internal' customers

Ideally suited to:

Taking a quick reality check on participants' levels of customer service. What is the current state of affairs and how might they improve?

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Customer Reviews

Based on 2 reviews
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G
Gary Holmes, Commercial Sales Manager, MP Skills

I have just finished running the 'Customer Service Cards' activity this afternoon. We got lots from it and it was a very good purchase for us.

A
Anon, Independent Training Consultant

The 'Customer Service Cards' generated good debate and plenty of discussion in the debrief. Even if some cards were not directly relevant, the team still found if useful to discuss the card content.