Difficult Conversations™ | Managing People Training Activity

In stock
5.0 4 reviews
A set of essential steps, plus the right approach, makes so-called ‘difficult conversations’ much easier.
to give participants the confidence to hold difficult conversations
to see the importance of planning and gathering critical information
to show how to set the right tone
to encourage listening and empathy
Regular price £395 ex. VAT
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Product details

  • Type Training Activity
  • Timing 1 hour + debrief
  • Use F2F & Virtual
  • Target Audience All Levels
  • Min Participants 3
  • Max Participants* 24
  • *More delegates? Contact Us
  • Computer Required No
  • Printer Required No
  • Supply Format Hard & Digital Copy

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Northgate says...

"The Profile Cards for Aneesha and Lucas are supplied in TWO versions. For both versions, the issue that needs addressing (the text) is identical but the images of the person are different. You can give teams different images and at the end ask how much does a person's appearance influence our perception of the issue."

  • To give participants the confidence to hold difficult conversations
  • The importance of planning and gathering critical information
  • Shows how to set the right tone
  • Encourages listening and empathy
  • To keep in mind the desired outcome
  • To remember to set follow-up dates

Ideally suited to:

Training anyone in a managerial, supervisory or team-leader role who is responsible for managing and mentoring staff. Knowing how to manage difficult conversations with staff is a key skill.

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Customer Reviews

Based on 4 reviews
Michael Heath, Director, Michael Heath Consulting

A ‘big thanks’ to you for all the great help that you gave earlier this month when I needed a quick turnaround on the ‘Difficult Conversations’ activity for one of my clients. I really appreciated how quickly you responded and all the help that you gave me. It was all done so brilliantly on your part that the session went really well and the fact that I was able to use the scenarios from the ‘Difficult Conversations’ pack really made a lot of difference.

Claire Weir, Talent Development Manager, Northern Trains

'Difficult Conversations' works really well for us.

Marie Mostaeddi, Head of Learning & Organisational Development, Nursery & Midwifery Council

Our participants found the 'Difficult Conversations' training activity very useful both in approaches for people they manage, also with our external stakeholders. Two (of our four) NMC values are ‘We are fair’ and ‘We are kind’ and the activity aligned really well to those values. Particularly the approach to listening and empathy. I have been using Northgate activities for around 7 years and have always found them effective and high quality.

Julia Latimer, Leadership & Management Development Consultant, Network Rail

The 'Difficult Conversations' activity came at just the right time for us as we were designing a People Management course which included having difficult conversations. The case studies and role play generated valuable discussions and the delegates commented that the “Planning A Conversation” guide was a handy tool they would use again in the future.