Feedback is an integral part of performance management. Examine both giving and receiving feedback in this interactive approach to understanding what feedback is all about.
Participants tend to be nervous at the start but quickly relax.
The activity has two stages. First, ‘discussion’ teams sit around tables and deal with a short 20 minute discussion task. Other teams - the observers - sit around the discussion team and record performance using Observer Forms and a set of competencies. Typical ones are summarising, clarifying, questioning, supporting.
The discussion teams then review performance and observers discuss what they witnessed. Participants then pair up, one from each team to give & receive feedback. The roles are reversed in a second stage (but with a twist)!
Participants quickly gain confidence and learn the basics of coaching - and find out a bit more about themselves!
- Techniques on how to give and receive feedback
- To use non-judgemental language
- To see it as a two-way process
- To give feedback neutrally and with confidence
- The basics of acting as a coach and mentor
- How to receive feedback in a positive light
Ideally suited to:
Any course including giving and receiving feedback, including coaching and 'managing staff' sessions.
- Divide participants into teams and brief the Team Members (who will take part in the discussion activity).
- Brief the Observing Team and issue them with special handouts.
- Position the Observers around the first team’s table and issue Briefs to the Team Members so they can begin the task.
- Stop the team after 20 minutes.
- Allow both teams to discuss what happened and check on what the Observers witnessed.
- Pair up one Observer with one Team Member and allow them 15 minutes to conduct a feedback session.
- Reverse the roles.
- After this second stage conduct a Debrief bringing out all the key points and consolidating the lessons.
Full guidance supplied in the Trainer’s Notes.
- Trainer’s Notes
- Trainer's PowerPoint
- Team A: Introductory Brief
- Team A: Set of Meetings Briefs
- Team A: (optional) Your Role Cards
- Team A: Meeting Review Form
- Team A: Feedback Review Form
- Team B: Observer's Brief
- Team B: Observer’s Form
- Team B: Feedback Review Form
This activity is supplied digitally via the Northgate Trainerhub. No delivery charges apply.
This Northgate Training activity comes with a five-year licence for repeat use with up to 24 participants at a time, for use by Trainers based at one licence-holding site.
All Trainers physically based at the same office location can access the Northgate resources during the five-year term, including the digital resources supplied on the Trainerhub via your own site-specific Trainer Dashboard. If you have Trainers based at other locations, and/or remote workers, who would like to access and use the Northgate resources, we can advise further depending on your requirements.
For further information on our licence terms please view the Northgate Licence Agreement.
To use with more than 24 or for multiple site licences please contact us for a quote.
