Feedback!™ | Managing People Training Activity

• Techniques on how to give and receive feedback
• To use non-judgemental language
• To see it as a two-way process
• To give feedback neutrally and with confidence
• The basics of acting as a coach and mentor
• How to receive feedback in a positive light

Feedback is an integral part of performance management. Examine both giving and receiving feedback in this interactive approach to understanding what feedback is all about.

Participants tend to be nervous at the start but quickly relax.

The activity has two stages. First, ‘discussion’ teams sit around tables and deal with a short 20 minute discussion task. Other teams - the observers - sit around the discussion team and record performance using Observer Forms and a set of competencies. Typical ones are summarising, clarifying, questioning, supporting.

The discussion teams then review performance and observers discuss what they witnessed. Participants then pair up, one from each team to give & receive feedback. The roles are reversed in a second stage (but with a twist)!

Participants quickly gain confidence and learn the basics of coaching - and find out a bit more about themselves!

1. Divide participants into teams and brief the Team Members (who will take part in the discussion activity).
2. Brief the Observing Team and issue them with special handouts.
3. Position the Observers around the first team’s table and issue Briefs to the Team Members so they can begin the task.
4. Stop the team after 20 minutes.
5. Allow both teams to discuss what happened and check on what the Observers witnessed.
6. Pair up one Observer with one Team Member and allow them 15 minutes to conduct a feedback session.
7. Reverse the roles.
8. After this second stage conduct a Debrief bringing out all the key points and consolidating the lessons.

Full guidance supplied in the Trainer’s Notes.

• Trainer’s Notes
• Trainer's PowerPoint
• Team A: Introductory Brief
• Team A: Set of Meetings Briefs
• Team A: (optional) Your Role Cards
• Team A: Meeting Review Form
• Team A: Feedback Review Form
• Team B: Observer's Brief
• Team B: Observer’s Form
• Team B: Feedback Review Form

This activity is supplied digitally via the Northgate Trainerhub. No delivery charges apply.

Our licence offering is designed to provide exceptional value and flexibility for your organisational training needs.

Upon purchase, each Northgate activity includes a five-year licence for repeat use, with up to a maximum number of delegates per training session. The maximum number of delegates permitted for this activity is 24. This grants you the freedom to use the activity repeatedly, with the specified maximum number of delegates, for five years.

All Learning and Development (L&D) professionals based at the same site (or ‘remote hub’) as you are granted access to these resources, including to the digital files on the Trainerhub via your site-specific Trainer Dashboard, fostering a collaborative spirit within your immediate team.

Should you wish to make this activity available to a wider audience within your organisation, additional licences are required. We understand the varying needs of different organisations and aim to provide flexible options to suit your requirements.

For further information on our licence terms, please contact us. We are here to assist you in enhancing your training initiatives and ensuring a seamless and hassle-free licensing experience.