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Improve That Process!™ | Change Management Training Activity
Improve That Process!™ | Change Management Training Activity
Faced with a process that isn’t working, teams are empowered to change it - then test it - then measure the level of improvement.
Breaks down communication barriers
Shows the benefit of crossfunctional teams towards achieving customer satisfaction
Illustrates the advantages of continuous improvement
Highlights the need for creative change and empowerment
Regular price
£595
ex. VAT
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Product details
- Type Training Activity
- Timing 3 hours + debrief
- Use Face-to-Face
- Target Audience All Levels
- Min Participants 5
- Max Participants* 15
- *More delegates? Contact Us
- Computer Required No
- Printer Required No
- Supply Format Hard Copy
Product downloads
- Factsheet Download
Northgate says...
"We get great feedback from this activity. The interactive format of learning-bydoing particularly suits this training topic, which is all about hands-on and improving a practical process."
- Breaks down communication barriers
- Shows the benefit of crossfunctional teams towards achieving customer satisfaction
- Illustrates the advantages of continuous improvement
- Highlights the need for creative change and empowerment
- Overcomes resistance to change
- Shows change as a function of open communication networks
Ideally suited to:
Experiencing a process, seeing the problems and then agreeing how to put them right.
Teams are split into five ‘departments’ – Sales, Production Control, Production 1 & 2, Packaging. They communicate with one another via a series of in-trays and work through ‘Day 1’ to see how many customer orders they can get out of the door. ‘Day 1’ lasts 30 minutes. The average orders fulfilled is 0 or 1.
The groups then split into new teams and discuss the problems and issues that were highlighted. Some departments were overworked; some were overstaffed; communications were slow. Teams are empowered to change whatever they like and prepare for ‘Day 2’. ‘Day 2’ lasts 30 minutes. Average orders fulfilled is 9 or 10.
- Introduce the activity using the PowerPoint presentation provided.
- Divide participants into five teams and allocate materials.
- Allow 30 minutes for the Day 1, making a note of the orders successfully processed (if any).
- Rearrange the group into new teams for a review session; and then let the whole group come together for a plenary session to agree new working practices.
- Allocate materials for Day 2 and after 30 minutes make a note of the successfully processed orders.
- Lead a Debrief session.
Full guidance supplied in the Trainer’s Notes.
- Trainer's Notes
- Trainer's PowerPoint
- Team Briefs
- Memo Forms
- Team In-trays and one Post Tray
- List of Orders (Day 1 & Day 2)
- Team A Forms
- Team Resources
This activity is for face-to-face classroom use. It is supplied as a hard copy pack and the digital files are supplied via the Northgate Trainerhub.
Our licence offering is designed to provide exceptional value and flexibility for your organisational training needs.
Upon purchase, each Northgate activity includes a five-year licence for repeat use, with up to a maximum number of delegates per training session. The maximum number of delegates for this activity is 15 per licence. This grants you the freedom to use the activity repeatedly, with the specified maximum number of delegates, for five years.
All Learning and Development (L&D) professionals based at the same site (or
‘remote hub’) as you are granted access to these resources, including to the digital files on the Trainerhub via your site-specific Trainer Dashboard, fostering a collaborative spirit within your immediate team.
Should you wish to make this activity available to a wider audience within your organisation, additional licences are required. We understand the varying needs of different organisations and aim to provide flexible options to suit your requirements.
For further information on our licence terms, please contact us. We are here to assist you in enhancing your training initiatives and ensuring a seamless and hassle-free licensing experience.
To use with more than 15 or for multiple site licences please contact us for a quote.
S
Stuart Warner, Training Consultant, Financial Fluency Ltd 'Improve That Process!' is a highly immersive, engaging and fun activity, which delivers some profound lessons about process improvement, communication and teamwork. There are a number of valuable learning outcomes which can be related back to the workplace. It's important to spend time getting to know the activity and setting up in advance, however, once it's up and running it works brilliantly. It is also a joy to observe.
J
J. Lee, Cheshire County Council We used 'Improve That Process!' on our corporate training programme that promotes “systems” thinking. It highlighted how we unconsciously try to make bureaucratic, hierarchical, naff systems work – rather than radically design them. Delegates realise that activity and customer focused outputs are two different things. A highly participative exercise that very quickly demonstrates how systems that aren’t designed to meet demand de-moralise willing workers and fail to meet customer needs.
S
Sue Martin, Westland Helicopters I used 'Improve That Process!' on a training course to demonstrate change and continuous improvement with a group of 12 junior managers. It translated theory into practice very well. The best learning points included: planning, change, working smartly and process management. A good activity – very useful and active. Ideal for my course.
J
J. L. Vogel, Lehmann Vogel & Partner, Germany Running 'Improve That Process!' was truly amazing! Everyone felt the exercise was extremely valuable and powerful. You could see what happens in an organisation with poor processes. Issues that surface slowly over a period of time within an organisation were simulated in just half an hour!
S
S. Brown, Developing People Ltd I used 'Improve That Process!' with a group from a manufacturing industry. It was a great game, with lots of learning points about the benefits of Process v. Departmentalised working – and it was easy to use.
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Learn more S
Stuart Warner, Training Consultant, Financial Fluency Ltd 'Improve That Process!' is a highly immersive, engaging and fun activity, which delivers some profound lessons about process improvement, communication and teamwork. There are a number of valuable learning outcomes which can be related back to the workplace. It's important to spend time getting to know the activity and setting up in advance, however, once it's up and running it works brilliantly. It is also a joy to observe.
J
J. Lee, Cheshire County Council We used 'Improve That Process!' on our corporate training programme that promotes “systems” thinking. It highlighted how we unconsciously try to make bureaucratic, hierarchical, naff systems work – rather than radically design them. Delegates realise that activity and customer focused outputs are two different things. A highly participative exercise that very quickly demonstrates how systems that aren’t designed to meet demand de-moralise willing workers and fail to meet customer needs.
S
Sue Martin, Westland Helicopters I used 'Improve That Process!' on a training course to demonstrate change and continuous improvement with a group of 12 junior managers. It translated theory into practice very well. The best learning points included: planning, change, working smartly and process management. A good activity – very useful and active. Ideal for my course.
J
J. L. Vogel, Lehmann Vogel & Partner, Germany Running 'Improve That Process!' was truly amazing! Everyone felt the exercise was extremely valuable and powerful. You could see what happens in an organisation with poor processes. Issues that surface slowly over a period of time within an organisation were simulated in just half an hour!
S
S. Brown, Developing People Ltd I used 'Improve That Process!' with a group from a manufacturing industry. It was a great game, with lots of learning points about the benefits of Process v. Departmentalised working – and it was easy to use.