Northgate Training Activities

Improve That Process!™ | Change Management Training Activity

Name: Improve That Process!™ | Change Management Training Activity
Brand: Northgate Training Activities
Price: 595.0 GBP
Availability: InStock

In stock

5.0 5 reviews

Faced with a process that isn’t working, teams are empowered to change it - then test it - then measure the level of improvement.

Breaks down communication barriers

Shows the benefit of crossfunctional teams towards achieving customer satisfaction

Illustrates the advantages of continuous improvement

Highlights the need for creative change and empowerment

£595 ex. VAT

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Product details

Type Training Activity
Timing 3 hours + debrief
Use Face-to-Face
Target Audience All Levels
Min Participants 5
Max Participants* 15
*More delegates? Contact Us
Computer Required No
Printer Required No
Supply Format Hard Copy

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Northgate says...

"We get great feedback from this activity. The interactive format of learning-bydoing particularly suits this training topic, which is all about hands-on and improving a practical process."

Breaks down communication barriers
Shows the benefit of crossfunctional teams towards achieving customer satisfaction
Illustrates the advantages of continuous improvement
Highlights the need for creative change and empowerment
Overcomes resistance to change
Shows change as a function of open communication networks

Ideally suited to:

Experiencing a process, seeing the problems and then agreeing how to put them right.

Teams are split into five ‘departments’ – Sales, Production Control, Production 1 & 2, Packaging. They communicate with one another via a series of in-trays and work through ‘Day 1’ to see how many customer orders they can get out of the door. ‘Day 1’ lasts 30 minutes. The average orders fulfilled is 0 or 1.

The groups then split into new teams and discuss the problems and issues that were highlighted. Some departments were overworked; some were overstaffed; communications were slow. Teams are empowered to change whatever they like and prepare for ‘Day 2’. ‘Day 2’ lasts 30 minutes. Average orders fulfilled is 9 or 10.

Introduce the activity using the PowerPoint presentation provided.
Divide participants into five teams and allocate materials.
Allow 30 minutes for the Day 1, making a note of the orders successfully processed (if any).
Rearrange the group into new teams for a review session; and then let the whole group come together for a plenary session to agree new working practices.
Allocate materials for Day 2 and after 30 minutes make a note of the successfully processed orders.
Lead a Debrief session.

Full guidance supplied in the Trainer’s Notes.

This Northgate Training activity comes with a five-year licence for repeat use with up to 15 participants at a time, for use by Trainers based at one licence-holding site.

All Trainers physically based at the same office location can access the Northgate resources during the five-year term, including the digital resources supplied on the Trainerhub via your own site-specific Trainer Dashboard. If you have Trainers based at other locations, and/or remote workers, who would like to access and use the Northgate resources, we can advise further depending on your requirements.

For further information on our licence terms please view the Northgate Licence Agreement.

To use with more than 15 or for multiple site licences please contact us for a quote.

'Improve That Process!' is a highly immersive, engaging and fun activity, which delivers some profound lessons about process improvement, communication and teamwork. There are a number of valuable learning outcomes which can be related back to the workplace. It's important to spend time getting to know the activity and setting up in advance, however, once it's up and running it works brilliantly. It is also a joy to observe.

We used 'Improve That Process!' on our corporate training programme that promotes “systems” thinking. It highlighted how we unconsciously try to make bureaucratic, hierarchical, naff systems work – rather than radically design them. Delegates realise that activity and customer focused outputs are two different things. A highly participative exercise that very quickly demonstrates how systems that aren’t designed to meet demand de-moralise willing workers and fail to meet customer needs.

I used 'Improve That Process!' on a training course to demonstrate change and continuous improvement with a group of 12 junior managers. It translated theory into practice very well. The best learning points included: planning, change, working smartly and process management. A good activity – very useful and active. Ideal for my course.

Running 'Improve That Process!' was truly amazing! Everyone felt the exercise was extremely valuable and powerful. You could see what happens in an organisation with poor processes. Issues that surface slowly over a period of time within an organisation were simulated in just half an hour!

I used 'Improve That Process!' with a group from a manufacturing industry. It was a great game, with lots of learning points about the benefits of Process v. Departmentalised working – and it was easy to use.

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