- To explore key points for handling conflict situations
- To understand the importance of spotting signs of conflict early
- To consider the potential damage conflict can have on morale and productivity
- To learn about the difference between positive and negative conflict
- To consider some basic DOs and DON'Ts
Ideally suited to:
Looking at the interpersonal and management skills needed to resolve workplace conflict. This activity covers the importance of talking with people, listening carefully, having the right focus, clarifying points and developing a plan together.
An engaging, interactive introduction to the topic.
Like other activities in the Northgate "Card Series" participants, in small groups work through a set of 30 cards designed to create discussion, provoke thoughts and ideas, and elicit some general rules about dealing with conflict.
There are three types of cards:
True/False Cards contain statements on aspects of conflict at work. Groups decide whether they are true - or false. All decisions are noted along with the group's reasoning, ready for the debrief where the views of all the groups are aired.
Round Robin Cards provide a platform for identifying and reviewing what happened in conflict situations that members of the group have experienced in the workplace.
Real Situation Cards describe a range of real cases of conflict in the workplace. Groups decide how they would manage the situation if they were faced with such an issue.
Once groups have worked through all 30 cards - or as many as time allows - and made relevant notes, the session moves to the Debrief. Here responses are compared and contrasted. Is there broad agreement or much variation? What points can they agree on? Can they agree a list of effective, guiding principles for use when dealing with conflict situations back at work?
- Give a brief introduction.
- Arrange participants into groups (3-6 per group).
- Issue each group with a set of cards.
- Observe groups at work - noting any points that could be useful for the Debrief.
- Lead a Debrief to review group responses to the cards.
- Draw up key learning points.
- Issue the Key Points and Top Ten Golden Rules handouts.
Full guidance supplied in the Trainer’s Notes.
Hard & Digital Copy
- ☑️ Hard copy cards supplied
- ☑️ PDFs & PowerPoint supplied
Digital Copy
- ☑️ PDFs & PowerPoint supplied
Contents
- Trainer's Notes (PDF file)
- Set of 30 Cards x4 (printed and in PDF & PowerPoint format)
- Handout: Dos & Don'ts (PDF file)
- Handout: Top Ten Golden Rules (PDF file)
This activity is for face-to-face and virtual classroom use. The digital files are supplied via the Northgate Trainerhub.
This Northgate Training activity comes with a five-year licence for repeat use with up to 24 participants at a time, for use by Trainers based at one licence-holding site.
All Trainers physically based at the same office location can access the Northgate resources during the five-year term, including the digital resources supplied on the Trainerhub via your own site-specific Trainer Dashboard. If you have Trainers based at other locations, and/or remote workers, who would like to access and use the Northgate resources, we can advise further depending on your requirements.
For further information on our licence terms please view the Northgate Licence Agreement.
To use with more than 24 or for multiple site licences please contact us for a quote.
