Managing Conflict Cards™ | Conflict Management Training Activity

• To explore key points for handling conflict situations
• To understand the importance of spotting signs of conflict early
• To consider the potential damage conflict can have on morale and productivity
• To learn about the difference between positive and negative conflict
• To consider some basic DOs and DON'Ts

An engaging, interactive introduction to the topic.

Like other activities in the Northgate "Card Series" participants, in small groups work through a set of 30 cards designed to create discussion, provoke thoughts and ideas, and elicit some general rules about dealing with conflict.

There are three types of cards:

True/False Cards contain statements on aspects of conflict at work. Groups decide whether they are true - or false. All decisions are noted along with the group's reasoning, ready for the debrief where the views of all the groups are aired.

Round Robin Cards provide a platform for identifying and reviewing what happened in conflict situations that members of the group have experienced in the workplace.

Real Situation Cards describe a range of real cases of conflict in the workplace. Groups decide how they would manage the situation if they were faced with such an issue.

Once groups have worked through all 30 cards - or as many as time allows - and made relevant notes, the session moves to the Debrief. Here responses are compared and contrasted. Is there broad agreement or much variation? What points can they agree on? Can they agree a list of effective, guiding principles for use when dealing with conflict situations back at work?

1. Give a brief introduction.
2. Arrange participants into groups (3-6 per group).
3. Issue each group with a set of cards.
4. Observe groups at work - noting any points that could be useful for the Debrief.
5. Lead a Debrief to review group responses to the cards.
6.  Draw up key learning points.
7. Issue the Key Points and Top Ten Golden Rules handouts.

Full guidance supplied in the Trainer’s Notes.

Hard & Digital Copy

• ☑️ Hard copy cards supplied
• ☑️ PDFs & PowerPoint supplied

Digital Copy

• ☑️ PDFs & PowerPoint supplied

Contents

• Trainer's Notes (PDF file)
• Set of 30 Cards x4 (printed and in PDF & PowerPoint format)
• Handout: Dos & Don'ts (PDF file)
• Handout: Top Ten Golden Rules (PDF file)

This activity is for face-to-face and virtual classroom use. The digital files are supplied via the Northgate Trainerhub.

Our licence offering is designed to provide exceptional value and flexibility for your organisational training needs.

Upon purchase, each Northgate activity includes a five-year licence for repeat use, with up to a maximum number of delegates per training session. The maximum number of delegates for this activity is 24 per licence. This grants you the freedom to use the activity repeatedly, with the specified maximum number of delegates, for five years.

All Learning and Development (L&D) professionals based at the same site (or
‘remote hub’) as you are granted access to these resources, including to the digital files on the Trainerhub via your site-specific Trainer Dashboard, fostering a collaborative spirit within your immediate team.

Should you wish to make this activity available to a wider audience within your organisation, additional licences are required. We understand the varying needs of different organisations and aim to provide flexible options to suit your requirements.

For further information on our licence terms, please contact us. We are here to assist you in enhancing your training initiatives and ensuring a seamless and hassle-free licensing experience.