- Shows the value of individual contributions in the decision-making process
- Highlights the importance of carefully evaluating all options
- Allows individuals to express their views and then reach consensus
- Identifies the dilemma of giving maximum customer satisfaction and making a profit
- Pinpoints individual beliefs and values
Ideally suited to:
Looking at objective decision making, especially where you have to strike a balance between opposing objectives. Also useful as a generic exercise in customer service.
Representing the senior management team of a travel company with holidaymakers currently in Borneo, teams are faced with a series of problems from Dirk Hansen, courier on the trip. To deal with the problems and keep customer morale high the teams may need to spend money from the profits. Failure to do so may result in customer morale plummeting. But keeping them satisfied can eat into the overall profit. What a dilemma! Team consensus is not always easy to achieve – especially when poor decisions come back to haunt the group!
This activity now comes with a short introductory video. Play the Introductory video (lasting approx 5 mins) at the start to brief delegates on their task. Or simply use it to brief yourself on how to introduce the activity with confidence.
- Introduce the activity using the PowerPoint slides (or with optional Introductory video).
- Divide the group into teams and issue Briefing Materials.
- Allow teams five minutes to study the Team Briefs, then issue the first problem. Teams enter their decision into the program using their unique access code pin number.
- The program issues the consequences of the decision and the next problem.
- At the end, lead a Debrief.
Full guidance supplied in the Trainer’s Notes.
- Trainer’s Notes
- Computer Program (internet access required)
- Trainer's Introductory Video
- Trainer's PowerPoint
- Trainer's Checklist
- Team Brief
- The 1st Situation file
- All Situations
- Decision Form
- Team Review Questionnaire
- Decisions Loop Handout
This activity is for face-to-face and virtual training. It is supplied digitally via the Northgate Trainerhub. No delivery charges apply.
This Northgate Training activity comes with a five-year licence for repeat use with up to 24 participants at a time, for use by Trainers based at one licence-holding site.
All Trainers physically based at the same office location can access the Northgate resources during the five-year term, including the digital resources supplied on the Trainerhub via your own site-specific Trainer Dashboard. If you have Trainers based at other locations, and/or remote workers, who would like to access and use the Northgate resources, we can advise further depending on your requirements.
For further information on our licence terms please view the Northgate Licence Agreement.
To use with more than 24 or for multiple site licences please contact us for a quote.
