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Decisions! Decisions!™ | Decision-Making Training Activity
Decisions! Decisions!™ | Decision-Making Training Activity
Highlights key elements in the decision-making process. Gives teams practice at reaching consensus when faced with tricky decisions. Excellent for developing decision-making skills.
Shows the value of individual contributions in the decision-making process
Highlights the importance of carefully evaluating all options
Allows individuals to express their views and then reach consensus
Identifies the dilemma of giving maximum customer satisfaction and making a profit
Prix
£495
ex. VAT
Impossible de charger la disponibilité de la réception
Product details
- Type Training Activity
- Timing 1 hour + debrief
- Use F2F & Virtual
- Target Audience All Levels
- Min Participants 4
- Max Participants* 24
- *More delegates? Contact Us
- Computer Required Yes (1)
- Printer Required Optional
- Supply Format Digital Copy
Product downloads
- Factsheet Télécharger
Northgate says...
"Poor decisions have knock-on consequences and will come back to haunt teams with even more decisions! "
- Shows the value of individual contributions in the decision-making process
- Highlights the importance of carefully evaluating all options
- Allows individuals to express their views and then reach consensus
- Identifies the dilemma of giving maximum customer satisfaction and making a profit
- Pinpoints individual beliefs and values
Ideally suited to:
Looking at objective decision making, especially where you have to strike a balance between opposing objectives. Also useful as a generic exercise in customer service.
Representing the senior management team of a travel company with holidaymakers currently in Borneo, teams are faced with a series of problems from Dirk Hansen, courier on the trip. To deal with the problems and keep customer morale high the teams may need to spend money from the profits. Failure to do so may result in customer morale plummeting. But keeping them satisfied can eat into the overall profit. What a dilemma! Team consensus is not always easy to achieve – especially when poor decisions come back to haunt the group!
This activity now comes with a short introductory video. Play the Introductory video (lasting approx 5 mins) at the start to brief delegates on their task. Or simply use it to brief yourself on how to introduce the activity with confidence.
- Introduce the activity using the PowerPoint slides (or with optional Introductory video).
- Divide the group into teams and issue Briefing Materials.
- Allow teams five minutes to study the Team Briefs, then issue the first problem. Teams enter their decision into the program using their unique access code pin number.
- The program issues the consequences of the decision and the next problem.
- At the end, lead a Debrief.
Full guidance supplied in the Trainer’s Notes.
- Trainer’s Notes
- Computer Program (internet access required)
- Trainer's Introductory Video
- Trainer's PowerPoint
- Trainer's Checklist
- Team Brief
- The 1st Situation file
- All Situations
- Decision Form
- Team Review Questionnaire
- Decisions Loop Handout
This activity is for face-to-face and virtual training. It is supplied digitally via the Northgate Trainerhub. No delivery charges apply.
This Northgate Training activity comes with a five-year licence for repeat use with up to 24 participants at a time, for use by Trainers based at one licence-holding site.
All Trainers physically based at the same office location can access the Northgate resources during the five-year term, including the digital resources supplied on the Trainerhub via your own site-specific Trainer Dashboard. If you have Trainers based at other locations, and/or remote workers, who would like to access and use the Northgate resources, we can advise further depending on your requirements.
For further information on our licence terms please view the Northgate Licence Agreement.
To use with more than 24 or for multiple site licences please contact us for a quote.
C
Caroline Trainor, HRD Business Partner, Almac Group 'Decisions! Decisions!' is such a brilliant, interactive and energetic activity to facilitate! Lots of engagement and a bit of competitiveness along the way!
B
Bob Hayward, Managing Director, Be More Effective Ltd Used 'Winning Strategies' and 'Decisions! Decisions!' as part of an assessment centre and they definitely helped bring the best candidate to the fore.
Z
Zak Iqbal, L&D Manager, EMEA, Wyndham Hotels & Resorts 'Decisions! Decisions!' went very well and was well received. The best thing about this activity is the ease of facilitation and user interaction.
C
Carl Thomas, Learning & Development Manager, BRE Group We used 'Chinese Tower' & 'Decisions! Decisions!' for a recruitment activity. It went really well. The participants loved the activities and as assessors, it was a great way to see them in action, without the candidates feeling like they are being assessed.
M
Marion Homer, Retail Volunteer Manager, Royal Trinity Hospice London Both teams enjoyed 'Decisions! Decisions!' and we were able to assess a person’s understanding of profit and customer service through the exercise.
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Learn more C
Caroline Trainor, HRD Business Partner, Almac Group 'Decisions! Decisions!' is such a brilliant, interactive and energetic activity to facilitate! Lots of engagement and a bit of competitiveness along the way!
B
Bob Hayward, Managing Director, Be More Effective Ltd Used 'Winning Strategies' and 'Decisions! Decisions!' as part of an assessment centre and they definitely helped bring the best candidate to the fore.
Z
Zak Iqbal, L&D Manager, EMEA, Wyndham Hotels & Resorts 'Decisions! Decisions!' went very well and was well received. The best thing about this activity is the ease of facilitation and user interaction.
C
Carl Thomas, Learning & Development Manager, BRE Group We used 'Chinese Tower' & 'Decisions! Decisions!' for a recruitment activity. It went really well. The participants loved the activities and as assessors, it was a great way to see them in action, without the candidates feeling like they are being assessed.
M
Marion Homer, Retail Volunteer Manager, Royal Trinity Hospice London Both teams enjoyed 'Decisions! Decisions!' and we were able to assess a person’s understanding of profit and customer service through the exercise.