Improve That Process!™ | Change Management Training Activity

• Breaks down communication barriers
• Shows the benefit of crossfunctional teams towards achieving customer satisfaction
• Illustrates the advantages of continuous improvement
• Highlights the need for creative change and empowerment
• Overcomes resistance to change
• Shows change as a function of open communication networks

Teams are split into five ‘departments’ – Sales, Production Control, Production 1 & 2, Packaging. They communicate with one another via a series of in-trays and work through ‘Day 1’ to see how many customer orders they can get out of the door. ‘Day 1’ lasts 30 minutes. The average orders fulfilled is 0 or 1.

The groups then split into new teams and discuss the problems and issues that were highlighted. Some departments were overworked; some were overstaffed; communications were slow. Teams are empowered to change whatever they like and prepare for ‘Day 2’. ‘Day 2’ lasts 30 minutes. Average orders fulfilled is 9 or 10.

1. Introduce the activity using the PowerPoint presentation provided.
2. Divide participants into five teams and allocate materials.
3. Allow 30 minutes for the Day 1, making a note of the orders successfully processed (if any).
4. Rearrange the group into new teams for a review session; and then let the whole group come together for a plenary session to agree new working practices.
5. Allocate materials for Day 2 and after 30 minutes make a note of the successfully processed orders.
6. Lead a Debrief session.

Full guidance supplied in the Trainer’s Notes.

• Trainer's Notes
• Trainer's PowerPoint
• Team Briefs
• Memo Forms
• Team In-trays and one Post Tray
• List of Orders (Day 1 & Day 2)
• Team A Forms
• Team Resources

This activity is for face-to-face classroom use. It is supplied as a hard copy pack and the digital files are supplied via the Northgate Trainerhub.

This Northgate Training activity comes with a five-year licence for repeat use with up to 15 participants at a time, for use by Trainers based at one licence-holding site.

All Trainers physically based at the same office location can access the Northgate resources during the five-year term, including the digital resources supplied on the Trainerhub via your own site-specific Trainer Dashboard. If you have Trainers based at other locations, and/or remote workers, who would like to access and use the Northgate resources, we can advise further depending on your requirements.

For further information on our licence terms please view the Northgate Licence Agreement.