Chinese Tower™ | Customer Service & Teamwork Training Activity

In stock
5.0 8 reviews
An effective teamwork training activity that reminds teams to focus on what the customer wants rather than relying on what they think the customer wants.
how to work in a highly effective team
to be clear on what the customer wants
the importance of meeting the customers’ needs
to avoid making assumptions
Regular price £450 ex. VAT
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Product details

  • Type Training Activity
  • Timing 1 hour + debrief
  • Use Face-to-Face
  • Target Audience All Levels
  • Min Participants 6
  • Max Participants* 24
  • *More delegates? Contact Us
  • Computer Required No
  • Printer Required No
  • Supply Format Hard & Digital Copy

Product downloads

Northgate says...

"The finished Chinese Towers provide a very visual result - and it's highly likely that no two towers will look the same! It's very clear when teams have gone full steam ahead on the construction without making all the necessary checks!"

  • how to work in a highly effective team
  • to be clear on what the customer wants
  • the importance of meeting the customers’ needs
  • to avoid making assumptions
  • the importance of clear objectives

Ideally suited to:

Highlighting the No.1 priority of listening to the customer. Thinking you know is not the same as knowing. It offers a great lesson in listening and exploring before taking action... and if you're looking for a construction element, it ticks that box too.

  • Anti-boredom Guarantee

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Customer Reviews

Based on 8 reviews
Carl Thomas, Learning & Development Manager, BRE Group

We used 'Chinese Tower' & 'Decisions! Decisions!' for a recruitment activity. It went really well. The participants loved the activities and as assessors, it was a great way to see them in action, without the candidates feeling like they are being assessed.

Sandi Brown, Group Training Manager, Southwater Event Group

We used 'Chinese Tower' on our managers team training day, it was well received, easy to use and the observations/debrief were very insightful and useful!

Chris Baldwin, Principal Consultant

I ran the 'Chinese Tower' exercise recently as a teambuilding activity for a group of new joiners and it was very well received! Easy to run, engaging and enjoyable I’m looking forward to running it again!

Rachel Powell, Director, Enhance & Aspire Ltd

'Chinese Tower' is excellent and works really well to make an excellent point about how people can assume understanding of needs. I’m loving using it and it works with so many industries! Plus it’s lots of fun for me & the delegates.

Paul Parish, Group Sales Trainer, Advanced Business Software & Solutions

I co-facilitated the 'Chinese Tower' game recently; absolutely brilliant at understanding the importance of taking an accurate customer brief.