Decisions! Decisions!™ | Decision-Making Training Activity

• Shows the value of individual contributions in the decision-making process
• Highlights the importance of carefully evaluating all options
• Allows individuals to express their views and then reach consensus
• Identifies the dilemma of giving maximum customer satisfaction and making a profit
• Pinpoints individual beliefs and values

Representing the senior management team of a travel company with holidaymakers currently in Borneo, teams are faced with a series of problems from Dirk Hansen, courier on the trip. To deal with the problems and keep customer morale high the teams may need to spend money from the profits. Failure to do so may result in customer morale plummeting. But keeping them satisfied can eat into the overall profit. What a dilemma! Team consensus is not always easy to achieve – especially when poor decisions come back to haunt the group!

This activity now comes with a short introductory video. Play the Introductory video (lasting approx 5 mins) at the start to brief delegates on their task. Or simply use it to brief yourself on how to introduce the activity with confidence.

1. Introduce the activity using the PowerPoint slides (or with optional Introductory video).
2. Divide the group into teams and issue Briefing Materials.
3. Allow teams five minutes to study the Team Briefs, then issue the first problem. Teams enter their decision into the program using their unique access code pin number.
4. The program issues the consequences of the decision and the next problem.
5. At the end, lead a Debrief.

Full guidance supplied in the Trainer’s Notes.

• Trainer’s Notes
• Computer Program (internet access required)
• Trainer's Introductory Video
• Trainer's PowerPoint
• Trainer's Checklist
• Team Brief
• The 1st Situation file
• All Situations
• Decision Form
• Team Review Questionnaire
• Decisions Loop Handout

This activity is for face-to-face and virtual training. It is supplied digitally via the Northgate Trainerhub. No delivery charges apply.

Our licence offering is designed to provide exceptional value and flexibility for your organisational training needs.

Upon purchase, each Northgate activity includes a five-year licence for repeat use, with up to a maximum number of delegates per training session. The maximum number of delegates permitted for this activity is 24. This grants you the freedom to use the activity repeatedly, with the specified maximum number of delegates, for five years.

All Learning and Development (L&D) professionals based at the same site (or ‘remote hub’) as you are granted access to these resources, including to the digital files on the Trainerhub via your site-specific Trainer Dashboard, fostering a collaborative spirit within your immediate team.

Should you wish to make this activity available to a wider audience within your organisation, additional licences are required. We understand the varying needs of different organisations and aim to provide flexible options to suit your requirements.

For further information on our licence terms, please contact us. We are here to assist you in enhancing your training initiatives and ensuring a seamless and hassle-free licensing experience.