Emotional intelligence is a crucial skill for all workers and managers as it can help avoid conflict, encourage harmony and allow for greater maturity when adults are interacting. These activities give a practical application of the theory of emotional intelligence.
A set of essential steps, plus the right approach, makes so-called ‘difficult conversations’ much easier.
**FOR USE IN VIRTUAL TRAINING SESSIONS** Northgate's brand-new pack allows staff to consider the wellbeing in the workplace anew and has been specifically designed for you to use in virtual classrooms. *This activity is delivered electronically.*